西湖 住宿等级：5酒店

“The staff made this one of the most memorable stays I’ve ever had away from home. The turn down service, the room service, opening doors for guests, just their willingness to please you and make you feel like royalty. I am so grateful for their service. ”

“Took over an hour for them to check us in. And then I made sure the other travelers in our party wouldn’t have to wait as long and that their rooms would be ready. Two of them had their rooms ready when they arrived. The other ones had to wait 30 minutes to an hour also. When we got into our room. There was a wet spot, dog food and hair still on the bathroom floor. Housekeeping came up and cleaned it right away, but it was pretty gross walking into that. The bed really comfortable. It’s a very……