评分基于 1,364 条真实点评
4.4 客房清洁度
4.4 服务和员工
4.0 客房舒适度
4.3 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月23日 发布在：Expedia
This resort is very family friendly, which I liked. If you’re looking to party as an adult maybe look elsewhere. This being my 1st all inclusive it was a good experience and worth the price for myself and another adult. The reason for 4/5 is b/c I wouldn’t consider it luxury- it’s not the Ritz BUT it’s comfortable, clean and safe. Food options were okay, their Brazilian steak house was probably the best on site restaurant. Beach wasn’t really for swimming, but was perfect for sun bathing. The staff were all super friendly and helpful. The tours booked via hotel made life really easy. I would go back with my family as I saw tons of activities for kiddos.
酒店管理层的评论
2024年5月23日，回复：酒店管理层 Online Reputation
Dear guest,Thank you for your thoughtful review and for choosing our resort for your first all-inclusive experience! We’re delighted that you found our resort to be family-friendly and appreciated our staff's friendliness and helpfulness. Your feedback on the dining options and the beach is valuable, and we’re glad you enjoyed the Brazilian steakhouse. We look forward to welcoming you and your family back for more memorable activities and relaxation!
用户：真实旅客 来自：Everett
发布日期：2024年5月22日 发布在：Expedia
The music could use some improvement too many Spanish songs.
酒店管理层的评论
2024年5月23日，回复：酒店管理层 Online Reputation
Thank you for your feedback! We're glad you shared your thoughts on the music selection. We’ll work on diversifying our playlist to include a wider variety of genres. We hope to enhance your experience during your next stay with us!
用户：真实旅客
发布日期：2024年5月20日 发布在：Expedia
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Online Reputation
Dear guestWe thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!
用户：真实旅客
发布日期：2024年5月20日 发布在：Expedia
Although the resort is well maintained and food is good, having no AC in the resort makes it a 3 star experience. Unfortunately I would not come back because of this.
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Online Reputation
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!
用户：真实旅客
发布日期：2024年5月20日 发布在：Expedia
I loved the entertainment team and the cleanliness of the resort
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Online Reputation
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!
用户：真实旅客
发布日期：2024年5月18日 发布在：Expedia
lots of fun , great service, very friendly but professional, goo food, room, entertainment, breakfast, and the only thing I need to mention was the drinks at the pool were a little weak, but in the heat and all day , maybe that is a good thing.
酒店管理层的评论
2024年5月19日，回复：酒店管理层 Online Reputation
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!
用户：真实旅客
发布日期：2024年5月16日 发布在：Expedia
El lugar es bonito pero para ser un concepto de all inclusive nos pareció que le hace falta mucho por ofrecer en tema de servicio del personal (nadie te atiende y si te atiende no es con la mejor actitud). Las distancias son muy largas, dependes de un transporte que te lleva a los otros lobbys si es que reservaste en algún restaurante de especialidad o hay algún evento especial. Nos quedamos en Grand Tulum y es muy bonito, la suite muy cómoda, pero de nuevo el servicio: no tienen room service, sólo tienen un restaurante buffet con horarios nuy restringidos así que por las tardes dependes de la comida rápida que ofrecen en el bar y eso puede cansar también (además de que tienes que caminar mucho para ir por comida) en general es bonito pero es MUY CANSADO ya que estar esperando por los carritos es muy tardado también y a veces van muy llenos así que tienes que esperar de nuevo u optar por caminar. Si eres alguien que disfruta mucho caminar entonces está bien, nosotros íbamos con niñas pequeñas así que hubiéramos preferido otra dinámica. Las albercas de juegos y el kids club excelente.
酒店管理层的评论
2024年5月16日，回复：酒店管理层 Online Reputation
Estimada Huésped, Queremos agradecerle enormemente por compartir con nosotros sus comentarios con respecto a su reciente estancia, realmente fue un deleite el haber sido su anfitrión y esperamos que nuestros servicios y equipo de trabajo estuvieran a la altura de sus expectativas. Saludos cordiales de la Riviera Maya
用户：真实旅客
发布日期：2024年5月14日 发布在：Expedia
We didn’t receive any VIP or anything at all and it was our anniversary and 3 times when to the guest services to tell them to do something for my wife in the room and they didn’t and I even had to ask to clean the room
酒店管理层的评论
2024年5月15日，回复：酒店管理层 Online Reputation
Dear Guest, We really appreciate that you are taking the time to share us some valuable comments about your stay with us.. All comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. Kind regards!
用户：真实旅客
发布日期：2024年5月14日 发布在：Expedia
The resort was quite pleasant. I enjoyed the beach as well as the activities.
酒店管理层的评论
2024年5月14日，回复：酒店管理层 Online Reputation
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!
用户：真实旅客
发布日期：2024年5月14日 发布在：Expedia
酒店管理层的评论
2024年5月15日，回复：酒店管理层 Online Reputation
Dear guest,We appreciate you choosing our resort for your holidays.We would have liked to know your comments through this important mediumWe hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services.Best regards
