评分基于 510 条真实点评
4.1 客房清洁度
3.9 服务和员工
4.1 客房舒适度
4.1 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月14日 发布在：Expedia
酒店管理层的评论
2024年5月15日，回复：酒店管理层 Pieter Van Beugen, General Manager
Dear Svetlana,Thank you for sharing your experience!It was an absolute delight to have welcomed you to our resortDoubletree by Hilton Resort & Spa Marjan Island. We havereviewed your recent stay at our hotel and we appreciate yourfeedback.Your wonderful comments make our efforts so much moreworthwhile knowing they are appreciated.I do hope that we will have the opportunity of welcoming youback to stay with us again in the future.Warm Regards,Pieter Van BeugenGeneral Manager
用户：真实旅客
Not a 4-5 star hotel
发布日期：2024年2月26日 发布在：HotelsThe hotel is okay if you are just looking for a cheap getaway, but from a 4-5 star hotel I expected better things. The quality and choice of food and drink was really poor. If I had known then I wouldn’t have paid for all inclusive as it was a massive waste of money. All the bars and entertainment close early too which was disappointing. It wasn’t dirty but I wouldn’t say the hotel was entirely clean either. Table service is slow at all food times and plates/cutlery still wet and felt unhygienic.
酒店管理层的评论
2024年2月29日，回复：酒店管理层 Pieter Van Beugen General Manager
Dear Anonymous,Thank you for taking the time to review us and I am terriblysorry to hear of the shortcomings encountered during yourrecent stay. We highly value your input as it will assist us inimproving our service levels.We hope to redeem your faith in us, and to one day provideyou with a great experience that you well deserve. Until then Iremain with sincere apologies.Kind regards,
用户：真实旅客
发布日期：2024年1月28日 发布在：Hotels
酒店管理层的评论
2024年2月10日，回复：酒店管理层 Pieter Van Beugen, General Manager
DearWe are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.Kind Regards,
用户：真实旅客
发布日期：2024年1月21日 发布在：Hotels
Food quality was poor at breakfast & dinner and limited options. Restaurants staff aren’t professional.
酒店管理层的评论
2024年2月10日，回复：酒店管理层 Pieter Van Beugen General Manager
Dear Islam,Thank you for taking the time to review us and I am terribly sorry tohear of the shortcomings encountered during your recent stay. Wehighly value your input as it will assist us in improving our servicelevels.We hope to redeem your faith in us, and to one day provide youwith a great experience that you well deserve.Until then I remain with sincere apologies.Kind regards,
用户：真实旅客
发布日期：2024年1月17日 发布在：Hotels
酒店管理层的评论
2024年2月10日，回复：酒店管理层 Pieter Van Beugen, General Manager
Dear Jose R,We are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.Kind Regards,
用户：真实旅客
发布日期：2023年12月29日 发布在：Expedia
We opt for the 'all-inclusive' package, however, was very disappointing. Very limited options for drink and eat. Also, the food offered was average. I would not recommend.
酒店管理层的评论
2024年2月10日，回复：酒店管理层 Pieter Van Beugen General Manager
Dear Vincius,Thank you for taking the time to share your review on your recentstaying experience with us.It is unfortunate that we were not able to meet up to yourexpectations. I have shared your feedback to the team especially onbetter communication with our guests for the packages and optionsavailable for upgrades to ensure that our guests are able to enjoythe facilities better.Once again, thank you for sharing and we do hope to have theopportunity of welcoming you back to our family.Kind regards,
用户：真实旅客
发布日期：2023年12月29日 发布在：Expedia
Great accomodation and facilities. Water sports and beach position excellent.
Breakfast buffet too noisy and busy.
酒店管理层的评论
2024年2月10日，回复：酒店管理层 Pieter Van Beugen, General Manager
Dear paul,Thank you for sharing your review with us.It is great to hear that you had a wonderful time and enjoyed withthe services and facilities that we have offer.We also hope that you brought back some memorable momentsduring your stay at property.We have taken note of your comments and shared them withrelevant department leaders as we constantly strive to improve ourguests' experience with us.Our purpose is, and will always be, to deliver a memorable serviceto each and every guest in our resort.We look forward to welcoming you back in the not too distantfuture and assure you of our best of attention and services at alltimes.Kind regards,
用户：真实旅客
发布日期：2023年12月26日 发布在：Hotels
It was amazing stay, we as a family enjoyed a lot.
The hotel is very clean, well organised and the staff is so helpful.
酒店管理层的评论
2024年2月10日，回复：酒店管理层 Pieter Van Beugen, General Manager
Dear Ramy,Thank you for taking the time to share your recent experience andfor giving us perfect feedback. We are expecting to welcome youback to our hotel next time you will travel to our area - please letme know if we can assist with booking and arrangements.Kind Regards,
用户：真实旅客
Good to stay!
发布日期：2023年12月18日 发布在：Hotelsthe hotel is huge and nice to stay in, my only feedback was regarding the breakfast as it was not as it should be! the pool temperatures was controlled while the water at the kids water park was extremally cold!
酒店管理层的评论
2024年2月10日，回复：酒店管理层 Pieter Van Beugen, General Manager
Dear Ahmed,Thank you for sharing your review with us.It is great to hear that you had a wonderful time and enjoyed withthe services and facilities that we have offer.We also hope that you brought back some memorable momentsduring your stay at property.We have taken note of your comments and shared them withrelevant department leaders as we constantly strive to improve ourguests' experience with us.Our purpose is, and will always be, to deliver a memorable serviceto each and every guest in our resort.We look forward to welcoming you back in the not too distantfuture and assure you of our best of attention and services at alltimes.Kind regards,
用户：真实旅客
发布日期：2023年12月17日 发布在：Hotels
Breakfast was limited
The water in Kids playing area are so cold
酒店管理层的评论
2024年2月10日，回复：酒店管理层 Pieter Van Beugen, General Manager
DearThank you for sharing your review with us.It is great to hear that you had a wonderful time and enjoyed withthe services and facilities that we have offer.We also hope that you brought back some memorable momentsduring your stay at property.We have taken note of your comments and shared them withrelevant department leaders as we constantly strive to improve ourguests' experience with us.Our purpose is, and will always be, to deliver a memorable serviceto each and every guest in our resort.We look forward to welcoming you back in the not too distantfuture and assure you of our best of attention and services at alltimes.Kind regards,
