2/10 糟糕
真实旅客
2018年10月21日
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very terrible experience. Booked this hotel as I had an important interview downtown in Albany. When I arrived there at 9pm, it’s overbooked and we were relocated to a motel 20 mins away. The motel was terrible and the hair dryer was even broken. The staff was rude when we tried to understand the situation. The staff on duty promised to cover the extra transportation costs from the motel to the bus terminal for the next day and arranged a taxi for us. But we were kicked out of the taxi as the operation manager refused to honor their promise. They were only reluctantly agreed to cover such costs, which they offered at first, after we contacted hotels.com and got a written proof. We nearly missed the bus back to NYC. It’s not fair to us to take the extra efforts and time, while supposingly, I should have focused on the interview. Don’t ever book this hotel if you have any important appointment. Really disappointed.
真实旅客
2018 年 10 月入住 1 晚