Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 2, 2024 on Expedia
The only thing I didn’t like was that the app key for the room didn’t work half the time. We’ve stayed here before and it worked perfectly, this time it didn’t.
by A verified traveler from Hacienda Heights
Posted Jun 1, 2024 on Expedia
by A verified traveler
Posted Jun 1, 2024 on Expedia
We booked a deluxe room and the beds were super comfortable. Robes and slippers in the room made it feel luxe!
by A verified traveler
Posted May 31, 2024 on Expedia
Friendly and helpful staff
by A verified traveler
Posted May 28, 2024 on Expedia
Beautiful property and spacious room. The phone in the room didn’t work which delayed retrieving my vehicle from valet and Alex A the bartender at Hearthstone Lounge was rude when he questioned my late night drink of choice, but these are the only negatives of my entire stay. Overall it was a very pleasant experience.
by A verified traveler
Posted May 28, 2024 on Expedia
Great service
by A verified traveler
Posted May 27, 2024 on Expedia
by A verified traveler from Huntington Beach
Posted May 27, 2024 on Expedia
The computers were down when we checked in, and it severely affected our experience.
by A verified traveler from Yorba Linda
Posted May 26, 2024 on Expedia
I didn’t like my room I’m so disappointed. I reserved a room with downtown view and the view was awful not worth it at all. I was so excited to see downtown Disney, which I paid for, and I didn’t get anything close to it. I’m very sad about it 😭
by A verified traveler from SAN DIEGO
Posted May 26, 2024 on Expedia
The pool was fantastic and they let you use it the entire day that you check out. Although the room was expensive for what you got, this feature helped to even out the value of the experience. Of course the price is expensive for the easy in and out to the park, which was very nice.
