Very disappointed. I booked 1 day stay because i was arriving in town early in the morning after a cruise, and my flight home wasn't until later that evening. I called the hotel after making the booking, to make sure i could have a late check-in and late checkout to fit my schedule. The attendant was very nice and said he put a note in the reservation stating what time i would be arrving and leaving. Check-in was fine, but then normal checkout time comes, and they are calling my room asking if I'm ready to leave. I explained my situation, and was told they would only allow those arrangments for an Elite member, which I'm not. So now, I'm already checked in, too late to cancel and get a different hotel, but they won't let me use a room for 7 hours when I'm paying full rate. To bad you need to be an Elite member to get basic customer service. Never using Hyatt again.