阿斯卡劳拉 Spa 度假村点评

Dear guests, thank a lot for rating ASKA Lara Resort & Spa, we are glad to know that you liked here! Hope to see you again! Kindly, Jana Revina Guest Services team

Dear Guest, thank you very much for your feedback about our hotel.Your satisfaction makes us happy. I hope we will have the chance to welcome you again.Sincerely, Daria Yıldız CRM Supervisor of Aska Lara Resort & SPA

Dear guestThank you for choosing our hotel for your vacation and for sharing your sincere thoughts about your recent stay with us. We always investigate the issues related to the experiences shared by our guests and endeavor to do the necessary work when we are sure that there is room for improvement. However, rest assured that we will check all the points you have mentioned in your review. And we will forward your feedback to the hotel management. We found your reservation details from our system and found that you checked out. With your permission, we would like to address some of the details in your comment.One of the most important things for us is that we always ask our guests to contact our guest relations department in case of any problems or dissatisfaction, because we want to solve your problems while you are still in our hotel and make your remaining vacation time more comfortable. The hotel also has a Call Center (4444) that can send help and staff to troubleshoot problems in your room. Unfortunately, you only used this service for technical service and luggage assistance.We would like to inform you that all the photos we share are original.We would like to mention that our restaurant offers more than 200 food options daily. There are 3 theme nights during the week, Monday is Italian themed, Wednesday is Turkish themed and Saturday is seafood themed. The hotel serves guests of 45 different nationalities every day. Therefore, dishes and flavors are very subjective and may vary from person to person.We are very glad that you are satisfied with our hotel in general.Our goal is to ensure a relaxing and enjoyable stay. We would like to emphasize that the team of our hotel makes every effort to ensure that the rest of each of our guests passes in a friendly and comfortable atmosphere. We are constantly working to improve the quality of our services, including the continuous training of our service staff.While we cannot change your past experience, we hope you will reconsider and give us another chance to ensure a more positive stay in the future.Rgards.Janna Hussein CRM RepresentativeAska Lara Resort & SPA

Dear guestThank you for choosing our hotel. We work efficiently for your comfort and happiness during your vacation, so we are very pleased that you took your valuable time to share your positive experience with us. We hope you will choose our hotel for your next vacation.Regards,Janna Hussein CRM RepresentativeAska Lara Resort & SPA

Dear guest,Thank you for choosing our hotel and for taking the time to write your review. We are glad that you were satisfied with your stay at our hotel and that you have only pleasant memories of your vacation with us. Thank you again for your highest praise and we hope to see you among our guests again.RegardsDaria YıldızCRM SupervisorAska Lara Resort & SPA

Sehr geehrter GastVielen Dank, dass Sie unser Hotel für Ihren Urlaub gewählt haben und uns Ihre aufrichtigen Gedanken über Ihren kürzlichen Aufenthalt bei uns mitgeteilt haben. Wir gehen immer den Fragen nach, die mit den von unseren Gästen geteilten Erfahrungen zusammenhängen, und bemühen uns, die notwendigen Maßnahmen zu ergreifen, wenn wir sicher sind, dass es Raum für Verbesserungen gibt. Sie können sicher sein, dass wir alle Punkte, die Sie in Ihrer Bewertung erwähnt haben, überprüfen werden. Wir werden Ihr Feedback jedoch an die Hotelleitung weiterleiten. Wir haben Ihre Reservierungsdaten in unserem System gefunden und festgestellt, dass Sie ausgecheckt haben. Mit Ihrer Erlaubnis würden wir gerne auf einige Details in Ihrem Kommentar eingehen. Bei der Überprüfung Ihrer Reservierung haben wir festgestellt, dass Sie sich an die Guest-Relations-Abteilung gewandt und angegeben haben, dass Sie mit unserem Hotel zufrieden waren.Eines der wichtigsten Dinge für uns ist, dass wir möchten, dass sich unsere Gäste bei Problemen oder Unzufriedenheit an unsere Guest-Relations-Abteilung wenden, denn wir möchten Ihre Probleme lösen, während Sie noch in unserem Hotel sind, und Ihre restliche Urlaubszeit angenehmer gestalten. Unser Hotel ist oft stark nachgefragt und hat eine hohe Belegungsrate. Es gibt 6 Aufzüge im Hauptgebäude. Es kann vorkommen, dass Sie auf den Aufzug warten mussten, da er während der Frühstücks- und Abendessenszeiten von unseren Gästen stark genutzt wird. Wir möchten unser Bedauern darüber zum Ausdruck bringen. Unser Ziel ist es, Ihnen einen entspannten und angenehmen Aufenthalt zu bieten. Wir möchten betonen, dass das Team unseres Hotels alles daran setzt, dass jeder unserer Gäste seinen Aufenthalt in einer freundlichen und komfortablen Umgebung verbringen kann. Wir arbeiten ständig an der Verbesserung der Qualität unserer Dienstleistungen, einschließlich der kontinuierlichen Schulung unseres Servicepersonals. Wir heißen Gäste aus vielen verschiedenen Ländern der Welt willkommen. Wir haben in allen Abteilungen Mitarbeiter, die Fremdsprachen sprechen. Manchmal kann es aufgrund des Akzents zu Missverständnissen in der Kommunikation kommen. Auch wenn wir Ihre Erfahrungen nicht ändern können, hoffen wir, dass Sie es sich noch einmal überlegen und uns eine weitere Chance geben, Ihnen in Zukunft einen besseren Aufenthalt zu bieten.Mit freundlichen GrüßenJanna HüseyinCRM-BeauftragteAska Lara Resort & SPA

Dear Guest,Thank you for choosing our hotel as your vacation destination and for leaving a comment about your stay at Aska Lara Resort & SPA. We are very happy to read that you enjoyed your stay. We hope that you will choose our hotel for your next vacation on the Antalya coast.Regards,Daria YıldızCRM SupervisorAska Lara Resort & SPA

Dear GuestThank you for choosing our hotel.As Aska Lara family, it is important for us to know exactly the reasons for the 3 points you have given, as we strive to provide the highest quality service to our guests. Therefore, if you can give us the opportunity to contact you, we would love to eliminate the negative thoughts in your mind. We hope you will give us a chance again.Regards,Janna Hussein,CRM RepresentativeAska Lara Resort & SPA

Dear guest,We thank you for choosing our hotel as your vacation destination and for leaving a comment about your stay at Aska Lara Resort & SPA. We are very happy that you enjoyed the hotel and service. We hope that you will choose our hotel for your next vacation on the Antalya coast.Regards,Daria YıldızCRM ŞefiAska Lara Resort & SPA

Dear guestFirst of all, thank you for choosing our Aska Lara Resort & Spa for your holiday.We would also like to thank you for taking the time to share your personal impressions of your holiday at our hotel.With your permission we would like to point out that the hotel operates two concepts. There is a winter concept when the side of our park is not active and there is a summer concept when everything is open, all agencies have full details of this and we are sorry if you have not been informed. Also the shops on site are private companies and the hotel does not regulate their pricing policy. But you can rest assured we will pass on your feedback to the hotel management.We are also glad to know that you liked a lot of things. We hope that we will have the opportunity to welcome you back to our hotel to give you many more comfortable holiday experiences.RegardsDaria YıldızCRM Shift LeaderAska Lara Resort & SPA