评分基于 986 条真实点评
2.8 客房清洁度
3.3 服务和员工
3.0 客房舒适度
2.6 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
服务差劲
发布日期：2019年9月28日 发布在：Hotels酒店位置距离周围景点挺近，步行到可口可乐世界10分钟。
其实酒店还是不错，但是这次前台接待很差劲。首先，接待的人员正好快下班(后来发现)，让我一直等，直到接班人员处理。其次，酒店明明客人不多，却把我们安排在临街底层最偏一间，没有电梯，行李搬上搬下，不方便，又嘈闹。
酒店管理层的评论
2019年10月1日，回复：酒店管理层 General Manager
Dear Zhen,
Though our location allowed you to reach different attractions easily, we're sorry for the rest of your experience that did not match your expectations. Your comments about our staff and the unwanted noise have been forwarded to the team for review.
Please give us a chance to deliver a more relaxing stay the next time you're in town.
Hotel Management
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Average hotel experience.
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Hotel Manager
Dear David,Thank you for your feedback. We're sorry to hear that your experience with us was average. We aim to provide exceptional service and accommodations for all our guests. If there's anything specific that we can improve upon to make your next stay more enjoyable, please let us know. We appreciate your input and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月20日 发布在：Expedia
My stay was good but I asked for a room on the 1st floor and was told they had no rooms but was told that I could request online but I still might not get it. Wow!!!!
酒店管理层的评论
2024年5月20日，回复：酒店管理层 Hotel Manager
Dear Sheena,Thank you for sharing your feedback with us. We're glad to hear that overall your stay was good. We apologize for any inconvenience regarding your room request. We'll review our procedures to ensure better communication and accommodate future requests more effectively. Visit again soon.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月8日 发布在：Expedia
The location of my room was awful with the window providing natural light positioned at the end of the walkway for everyone to look into. Making it worse, housekeeping parked their cart outside my window most of the day, every day, holding conversations right there even if they could see I was inside. I had to keep the curtains closed almost all the time. The front desk was nonplussed about the situation or moving me, if not that night, then the next when the hotel was less full. The only upside to the hotel was the breakfast.
酒店管理层的评论
2024年5月9日，回复：酒店管理层 Hotel Manager
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience you experienced with the location of your room and the lack of privacy due to the window facing the walkway. We understand the importance of a comfortable and private stay, and we're sorry that we couldn't offer a suitable solution during your visit. Your feedback is valuable, and we will address this issue with our team to ensure improvements are made. We're glad to hear that you enjoyed our breakfast offerings, and we hope to have the opportunity to better accommodate you in the future.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月8日 发布在：Expedia
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Hotel Manager
Dear Bree,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd be delighted to have the opportunity to host you once more.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月7日 发布在：Expedia
酒店管理层的评论
2024年5月8日，回复：酒店管理层 Hotel Manager
Dear Guest,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月5日 发布在：Expedia
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Hotel Manager
Dear Birgit,We're sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and we would appreciate any specific details you could provide about your stay. We strive to make improvements based on guest feedback, and we hope to have the opportunity to address any concerns you may have had and to provide a better experience in the future. Visit again soon.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月5日 发布在：Expedia
酒店管理层的评论
2024年5月7日，回复：酒店管理层 Hotel Manager
Dear Guest,Thank you for the 5-star rating. We strive for guest satisfaction, and we are glad you were so satisfied. We believe in providing a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. We look forward to seeing you again soon!Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年4月30日 发布在：Expedia
酒店管理层的评论
2024年5月1日，回复：酒店管理层 Hotel Manager
Dear Zack,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年4月29日 发布在：Expedia
Que no hay piscina es lo único pero lo demás estupendo de hecho voy a repetir el dia 30 de junio y el 11 de septiembre
酒店管理层的评论
2024年4月30日，回复：酒店管理层 Hotel Manager
Dear Guest,Thank you for your feedback! We're delighted to hear that you had a great experience overall. We appreciate your loyalty and are pleased to hear that you'll be returning on June 30 and September 11. If there's anything we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back!Sincerely, Hotel Manager
