评分基于 1,675 条真实点评
3.9 客房清洁度
3.9 服务和员工
3.9 客房舒适度
3.8 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
Just ok to stay. But convenient to go to show
发布日期：2022年8月25日 发布在：HotelsJust ok. Too old and no modifying indoor in the guest room.
用户：真实旅客
发布日期：2022年8月14日 发布在：Expedia
酒店管理层的评论
2022年12月26日，回复：酒店管理层 Director of Rooms Operations
Dear Ruyi, It is wonderful to know you enjoyed everything about your time at The Westin Peachtree Plaza, Atlanta, and that we exceeded your expectations. We appreciate your kind rating and look forward to having you stay with us again soon.Be Well,Shamir JosephDirector of Rooms Operations
用户：真实旅客
发布日期：2021年12月28日 发布在：Expedia
noisy at night
酒店管理层的评论
2021年12月29日，回复：酒店管理层 General Manager
Dear FENGXIAN, thank you for taking the time to review our hotel. We are committed to delivering a memorable, rejuvenating experience in all aspects for our guests. Therefore, we hope you will accept our apologies for any frustrations caused due to noise issues you experienced. We are grateful for your patience, and we want you to know our front desk associates are always available to help make your stay as comfortable as possible. Thank you once more for choosing us, and we hope you will give us another chance the next time you visit the area.
Be Well,
Ron Tarson,
General Manager
用户：真实旅客
发布日期：2024年6月7日 发布在：Expedia
This building needs to be remodeled. I stayed here several times in the past this building is so nasty had mole all in the restroom just unacceptable.
用户：真实旅客
发布日期：2024年6月4日 发布在：Expedia
Water and air was out and wasn’t informed until arriving at the airport after flying in.
用户：真实旅客
发布日期：2024年6月4日 发布在：Expedia
I was very dissatisfied with the room. Old out dated furniture. The room was dusty, dirty and the wall paper was peeling off the wall. The hand held part of the shower head was broke, the drain in the show; drained slow.
The room needs a face lift.
酒店管理层的评论
2024年6月5日，回复：酒店管理层 Director of Rooms Operations
Dear Dezebee, We appreciate the honest feedback about your time with us. We are always seeking ways to improve our guest experience, and your comments have been noted for our plans in developing the property. We truly apologize for not meeting your expectations, and we are grateful for your business. We hope to welcome you again in the future.Be Well,Shamir Joseph,Director of Rooms Operations
用户：真实旅客
发布日期：2024年6月4日 发布在：Expedia
Fabulous Sean Michael and bar staff and manager at Bar 210!! Very big on customer service here from check in to check out! Beware 200.00 hold on debit cards for incidentals though. They don’t advise when booking. Small detail though. Rest of stay was excellent!
酒店管理层的评论
2024年6月5日，回复：酒店管理层 Director of Rooms Operations
Dear Ann, Thank you for taking the time to share your feedback regarding your recent stay at The Westin Peachtree Plaza, Atlanta. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your stay. We will share your thoughtful remarks with everyone. However, we do regret your disappointment with the incidentals; thank you for letting us know about the things you would change. We look forward to welcoming you back very soon.Be Well,Shamir Joseph,Director of Rooms Operations
用户：真实旅客
发布日期：2024年6月4日 发布在：Expedia
酒店管理层的评论
2024年6月6日，回复：酒店管理层 Director of Rooms Operations
Dear Laura, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Be Well,Shamir JosephDirector of Rooms Operations
用户：真实旅客
发布日期：2024年6月3日 发布在：Expedia
My overall experience was Horrible. I understand that the water issue was out of Westin's control, but the excellent Marriott experience I had staying at other properties was not good. I arrived on a Friday and was advised that the city water main broke. The only offering that was provided was bottled water. In my opinion, the guest should have been totally reimbursed, or other accommodations outside of the downtown area should have been offered. Other hotel chains, such as the Hilton, only charged their guest a one-night stay and were reimbursed for 2-day accommodations, considering some people could not change hotels or travel to another area. I was disappointed that Marriott did not offer any solution besides a bottle of water and check out without offering anything to guests for the devastation. Moving forward, I will definitely consider Hilton properties knowing that they look out for the guests in emergency situations. I am sure the city will reimburse Marriott for the loss of revenue, but yet they did not offer anything to guests who voiced their opinions to the front desk and were offered nothing but a bottle of water and just checked out. Again, I was very disappointed with what could have been a nice experience, considering the property appeared to be nice and a great downtown location.
酒店管理层的评论
2024年6月5日，回复：酒店管理层 Director of Rooms Operations
Dear Iris, Thank you for taking the time to provide us with your feedback. We genuinely apologize for the unexpected water outage during your stay and would like to offer our apologies for the inconvenience this caused. We have taken note of your feedback and we will convey this to our team. We hope you will give us another opportunity to show you our commitment to exceptional hospitality.Be Well,Shamir JosephDirector of Rooms Operations
用户：真实旅客
发布日期：2024年6月3日 发布在：Expedia
Water was out couldnt enjoy the stay
酒店管理层的评论
2024年6月5日，回复：酒店管理层 Director of Rooms Operations
Dear Murtez, Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected water outage during your stay and would like to offer our apologies for the inconvenience this caused. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope to have another opportunity to welcome you again and show you our commitment to exceptional hospitality.Be Well,Shamir JosephDirector of Rooms Operations
