Ratings based on 304 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 21, 2024 on Expedia
Feels like a former 6 star hotel that's still fantastic, just a touch dated, however fantastic still. Little things like the digital light switches don't work perfectly and are a bit touchy. The furniture is so cool, and the room layout is excellent, the pool is basic as is the gym. The Sauna and Spa would be excellent however I couldn't easily figure out how to use them and I doubt the water heats up immediately. So the features and feel are really cool, just feels like a few things need to be maintained.
Cheers
Comment from Hotel Management
May 21, 2024 by Bun Kengaksorn, Hotel Management
Dear Blain,Thank you, for the time to share your valuable feedback is highly appreciated. Please accept our heartfelt apologies for any problems you encountered during your stay. I can assure you that these issues will be raised with the relevant department managers to ensure we provide each of our guests with the highest level of services and products. We acknowledge your concern about the hotel facilities. We apologies for the inconvenience. We will organize them according to the significance of the revamping. We strive to always deliver here at Metropole Bangkok. We value your support and comments and hope to serve you again on your future trips to our hotel.Thank you and best wishes,Bun KengaksornHotel Operation Manager
by A verified traveler
Posted May 12, 2024 on Expedia
I was staying there on a Monday night, and there was very loud music coming from somewhere. I called the front desk and asked them where the very loud music was coming from and they told me coming from their very own bar. They said the owner really liked having the bar open to 4 AM every night. .
So I got very little sleep.
I wouldn't stay there again.
Comment from Hotel Management
May 14, 2024 by Bun Kengaksorn, Hotel Management
Dear John,Thank you, for the time to share your valuable feedback is highly appreciated. Please accept our heartfelt apologies for any problems you encountered during your stay. I can assure you that these issues will be raised with the relevant department managers to ensure we provide each of our guests with the highest level of services and products. We acknowledge your concern about the noise from our bar. We apologies for the inconvenience. We will organize them according to the significance of the revamping. We strive to always deliver here at Metropole Bangkok. We value your support and comments and hope to serve you again on your future trips to our hotel.Thank you and best wishes,Bun KengaksornHotel Operation Manager
by A verified traveler
Posted May 10, 2024 on Expedia
Comment from Hotel Management
May 14, 2024 by Bun Kengaksorn, Hotel Management
Dear Tanasutharomnee,We very much appreciate your comments regarding your stay at Metropole Bangkok. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornHotel Operation Manager
by A verified traveler
Used room and poor customer service
Posted Feb 28, 2024 on HotelsUpon check in, the front desk staff pretended to "run out" of rooms. When I requested my money back, they miraculously has the room I book available. The time I checked in was 1130 pm. I did not have the energy for horrible service. After I made it to the room I found finger prints everywhere, hair in the drains and sheet, and poop stain in the toilet. After I reported these findings, they told me house keepers are only there in the morning and they couldn't do anything about it. If this was my last resort, I'd rather sleep in car.
Comment from Hotel Management
Mar 7, 2024 by Ton, Hotel Management
Dear Khun Porcha,Thank you for taking the time to tell us about your stay at the Metropole Bangkok, I am disappointed to hear that your experience did not meet your expectations. At Metropole, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel.Yours sincerely,The Management Teams
by A verified traveler
Posted Feb 17, 2024 on Expedia
The restaurant had music blasting until 4am and cleaning people were making noise at 8am
Comment from Hotel Management
Mar 7, 2024 by Ton, Hotel Management
Dear Khun Joseph,Thank you for taking the time to tell us about your stay at the Metropole Bangkok, I am disappointed to hear that your experience did not meet your expectations. At Metropole, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel.Yours sincerely,The Management Teams
by A verified traveler from Barbican London
Posted Jan 24, 2024 on Expedia
Run down and drpressing
Comment from Hotel Management
Mar 7, 2024 by Ton, Hotel Management
Dear Khun Marian,Thank you for taking the time to tell us about your stay at the Metropole Bangkok, I am disappointed to hear that your experience did not meet your expectations. At Metropole, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel.Yours sincerely,The Management Teams
by A verified traveler from Barbican London
Posted Jan 24, 2024 on Expedia
Run down and dark
Comment from Hotel Management
Mar 7, 2024 by Ton, Hotel Management
Dear Khun Marian,Thank you for taking the time to tell us about your stay at the Metropole Bangkok, I am disappointed to hear that your experience did not meet your expectations. At Metropole, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel.Yours sincerely,The Management Teams
by A verified traveler
Posted Dec 7, 2023 on Orbitz
Staff was amazing
Comment from Hotel Management
Jan 11, 2024 by Ton, Hotel Management
Dear Khun Mark,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Management Team
by A verified traveler
Posted Nov 1, 2023 on Expedia
Property needs to be refreshed...
Comment from Hotel Management
Mar 7, 2024 by Ton, Hotel Management
Dear Khun Francois,Thank you for taking the time to tell us about your stay at the Metropole Bangkok, I am disappointed to hear that your experience did not meet your expectations. At Metropole, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel.Yours sincerely,The Management Teams
by A verified traveler
Posted Oct 14, 2023 on Expedia
It's a very stylish and modern hotel and the service was very accommodating. I would recommend!
Comment from Hotel Management
Oct 15, 2023 by Ton, Hotel Management
Dear Khun David,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Management Team
