The romantic suite setup was elegant and clean, great for couple stay. Will be more enjoyable if bathrobes are provided. The breakfast selection was good but some food quality can be improved.
Downside is location, shopping area is not in walking vicinity, but transportation like grab is very available.
Daryl Keen Hoong
2024 年 5 月入住 2 晚
8/10 还可以
Sriram
团体旅客
2024年04月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful staff who make it worth returning to
Sriram
2024 年 4 月入住 1 晚
8/10 还可以
Sriram
2024年04月8日
满意:员工和服务,清洁度
Sriram
2024 年 3 月入住 1 晚
10/10 超赞
Abhishek,Kuala Lumpur
与配偶出行
2024年04月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was my first time staying at this property and I must say that it deserves the word 'Grand'!! All the hotel staff were really professional, friendly and always smiling with full of energy all the time.
I did face some challenges in communicating with some staff members due to language barrier as I noticed that only the front desk staff was good in English.... But this didn't cause me any issues since I used Google translator.
Even though some were not able to understand English, but still they were very eager to help and tried to communicate well.
The room that I took was very nice and comfortable but was very dark due to the dark colour scheme on walls and furniture. But it might suite to others as we all have different taste.
Breakfast buffet was OK and not that fancy.
I loved the 24x7 open Bar that serves most of the popular alcoholic drinks.
Overall, I am glad that I stayed here and later wished that I should have stayed more. Definitely, it will be my first choice on my next trip to Batam and this time I will request for bright coloured room. Cheers!!
Abhishek
2024 年 3 月入住 1 晚
10/10 超赞
Sriram
团体旅客
2024年04月1日
满意:员工和服务,清洁度
A nice looking and clean hotel with friendly staff. Definitely would stay here again.
Sriram
8/10 还可以
Shahul Hameed
与家人出行
2024年03月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Shahul Hameed
2024 年 3 月入住 1 晚
4/10 很差
Kaith
与家人出行
2024年02月18日
不满意:清洁度、服务设施、住宿条件和设施
We book a room for 3 persons and it said multiple beds. When we checked in, we were shocked to find that there was only one king size bed for the 3 of us. I wanted to talk to the manager regarding this issue but was told the manager was not around and we were not allowed to change room. I remembered from the photo it was a big room with bathtub but the room was so small with no wardrobe, no place to walk and no place to put our luggages. It was a very small room. The room was too small for 3 persons to stay. The condition of the room was quite bad. Flooded every time we bathe, tap leaking, showers were almost dropping off and dangerous to bathe there. I highlighted these issues to the hotel but all these issues were not rectified and we were not allowed to change room. We suffered for the 5 nights there as we were all cramped up on only 1 bed. No place to walk and to hang our clothes. Not recommended and I hope Expedia can take note of such issues. If we have known that the room is so small, I would have cancelled my reservation with grand Eska and book another hotel which offers better and bigger rooms. It was quite a disappointing experience there.
Kaith
2024 年 2 月入住 5 晚
10/10 超赞
真实旅客
2024年02月14日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 2 月入住 2 晚
2/10 糟糕
Patrick
与配偶出行
2024年02月11日
不满意:住宿条件和设施
The sink in the bathroom was so small with no space at all to put rinsing cup, toothbrush, toothpaste etc There wasn't enough space to put a bottle of hand wash so much so as after toileting, have to get body bath from the cubicle section to wash hands. There were only two hangers for hanging our clothing to air etc. Each time after housekeeping, they did not replace any toilet rolls too. There is no bench to put our luggage on to retrieve clothes etc. As for the lifts, the button to keep the doors open when exiting do not seem to be working well so much so that the doors closed within a minute after we were in the process of moving out of the lift. This happened multiple times already. The chair in the room also has a leg that is a bit loose which is dangerous if it falls out one day and can cause the person sitting on it to get injured. The breakfast spread is not fantastic and both the coffee and tea has a very strong smell too. The hotel lobbies and room itself also has a very strong smell when we first checked in. Eg like musty smell?
Patrick
2024 年 2 月入住 3 晚
4/10 很差
kenny
与家人及幼儿出行, 与家人出行
2024年01月3日
满意:员工和服务
不满意:服务设施,清洁度
Bad experience as a family getaway hotel.
Room dirty. Pillow smelly. Many silver fish on the wall. Room smell mouldy but the staff managed to get us new room only the next day. This causes us to have flu and headache for the rest of the days.
Breakfast varieties limited.
Lift seems like going to breakdown.
Guess the only pleasant thing is that the staffs are polite.
Overall not recommended.