Ratings based on 168 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Apr 30, 2024 on Expedia
The hotel is in a pretty central location, it’s pretty close to Hopson One mall which has plenty of shopping and dining options. The air conditioning units are abysmal and no matter how low you set it, the temperature in my room was averaged between 21°-23° the six nights I spent there even with the AC set at 17°. Staff are kind however they do not speak any English as advertised. It took an unsuccessful phone call, a visit to the front desk, two translation apps and three employees to answer the question ‘What time does the gym open?’. No smoking signs are place throughout the building however it’s so widespread that I could not only smell smoke in but saw several guests smoking and there are ashtrays throughout the corridors of the hotel that are regularly changed out which seemed very contradictory. It’s half-decent for the price but I would not stay again.
Comment from Hotel Management
May 6, 2024 by Guest service central, Hotel Management
Dear Guest， Thank you for taking the time to tell us about your experience at the MERCURE BEIJING DOWNTOWN.Beijing stop supplying warm air after March 15th, start providing cold air in May, and stop cold air in early October. From November 15th, we will turn on warm air, so the air conditioning will be natural for two to three months, with neither cold nor warm air, this period is in spring and autumn, which is the most comfortable season in Beijing. Due to everyone's different body sensations, we deeply apologize for the unpleasant experience you had this time. We will strengthen English training for our employees, in order to better serve foreign customers. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again. Respectfully yours,
by A verified traveler
Posted Feb 14, 2020 on Expedia
The staff was very polite and seemed to genuinely want to make good impression. The concierge went above and beyond to ensure that we had tickets for rail travel.
by A verified traveler
Posted Dec 15, 2019 on Expedia
The property had a nice atmosphere & was very clean. The staff were friendly and spoke English. I had no problems here except: the wifi was too slow.
by A verified traveler from US
Posted Nov 12, 2019 on Expedia
This is a horrible hotel. Mold, dirt, smells so bad. I refrained from using the bathroom because if its smell. Internet connection slow and cuts off every 10 min. Very outdated and very very very old rooms. Smells like an old grandmas house. Do not stay here if you care about your health
And if you are with children...mold is alive here.
by A verified traveler
wont be staying here again
Posted Oct 29, 2019 on Hotelsthe wifi was unpredictable, the breakfast buffet was super crowded and the front desk staff not always very helpful. i was not made to feel welcome. only a few staff members speak functional English so be prepared to use google translate to try and be understood. there is next to nothing of interest in walking distance and at rush hour dont expect to wait less than 30 minutes for a taxi or Didi car to show up.
by A verified traveler
Posted Oct 24, 2019 on Hotels
by A verified traveler from Boston
Posted Oct 20, 2019 on Expedia
No English. The AC was on in our room first 2 days and we froze. No English staff understood our problem. They came to adjust temp but did not work. We were told our room was not available and sent us to an upgrade in the next building. It was a loft room with shake spiral staircase to the bedroom upstairs. Our luggage was to heavy awkward to bring up. They could not find our room no for dining room and were turned away. No Coffey available! Lobby staff Did not understand request for coffee and sent us to the bar for Coffey. Bar did not open till 11am. Room had 2 Nescafé instant pkgs.
by A verified traveler
Posted Sep 13, 2019 on Hotels
The room is very dusty and bad maintenance.
by A verified traveler
Just ok
Posted Jun 27, 2019 on HotelsOk hotel, not very clean and nothing around it. Ok for a quick stopover
by A verified traveler
Posted May 15, 2019 on Expedia
Very clean and staff are polite and welcoming. Rooms are clean and changed each day.
