Ratings based on 347 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jan 4, 2024 on Hotels
Comment from Hotel Management
Jan 25, 2024 by Teeshan Gutty , Hotel Management
Dear Guest, We would like to thank you for taking the time to rate us on hotels.com following your stay with us. We gather from this rating a mixed feeling both good and below expectations. We apologies in this instance for any inconvenience that you might experience and look forward for the pleasure of welcoming you soon Yours Sincerely Teeshan Gutty General Manager
by A verified traveler
Posted Dec 5, 2023 on Wotif
The Ambre delivered on many fronts and its reputation lies very squarely on its staff. We had excellent service throughout our stay , lots of choice for meals, lots of sun beds (although there was the rush to secure them pretty early and then disappear off to other areas leaving a lack of the more popular ones)
The biggest bug bear for us was the smokers around the pool. There is a dedicated smoking area just outside reception but most smokers lit up at their sun beds....cigarettes, pipes and even little thin cigars. It spoiled the holiday for us...we just couldnt get away from the smoke.
The hotel (while well run and with the beautiful hard working anazing people) was not luxury...it was old and tired in many places..we changed rooms on rhe 1st day due to issues.
I tripped outside the gym and fell cutting my knee which was caused by an uneven raised flagstone.
We loved the view and the weather even the rain....but it wasnt quite as amazing as it looks on photos and videos we saw before we came.
Many thank to the staff. They really are amazing.
Comment from Hotel Management
Dec 10, 2023 by Teeshan Gutty , Hotel Management
Dear Guest , First and foremost we would like to thank you for taking the time to write such a beautiful review of your holiday on Expedia following your visit with us. We hope you are better and wish you a quick recovery. We are thrilled to read the beautiful expression of our team who work hard and passionately to deliver great hospitality to our patrons. Smoking is permissible in open areas and whilst we improvise on having more litter we encourage our guest to use so. We have address a TLC program to start soon for our common areas. We look forward for the pleasure of welcoming you soon on our shores Yours Sincerely Teeshan Gutty Resort Manager
by A verified traveler
Posted Dec 2, 2023 on Hotels
Comment from Hotel Management
Dec 10, 2023 by Teeshan Gutty , Hotel Management
Dear Guest We would like to thank you for taking the time to rate us your stay on Expedia. We gather a neutral feedback from this rating and would be most grateful if you can inbox us on info@ambremauritius.com to know further we can improve even betterBest regards Teeshan Gutty Resort Manager
by A verified traveler
Posted Sep 11, 2023 on Expedia
The service was horrible right from the start. We even asked to talk to the manager, but the only justification I understood was that all this was happening because we booked through a third party and not direct with the hotel.
Comment from Hotel Management
Sep 15, 2023 by Teeshan Gutty , Hotel Management
Dear Guest , First and foremost , we would to convey our sincere apology in regards to the experience shared on Expedia following you stay with us. We regret to read that the assistance provided to you throughout your stay has been unsatisfactory still from your end despite our management team met with you in person at least on 5 occasions. On a firm opinion, we thought that you have enjoyed your holiday in the sum however sad to read on the reviews that it was not the case. We will work even harder to meet our guests expectations as we always aim. You may rest assure that the services is not different irrespective of the channel you book your holiday. Despite all your request whom we fulfilled at all level raised to our attention was solved promptly. Our reputation was build under a solid foundation of making the guest experience as our primary values and we will not stop in persevering in this journey. Once again we reiterate our sincere apology and hope we have been able to clarify on the points mentions. Yours Sincerely Teeshan Gutty Resort Manager
by A verified traveler
Posted Sep 8, 2023 on Expedia
Absolutely amazing stay .
The suite was amazing with 2 larges rooms and 1 large bathroom and 1 shower room which was great as we could stay all together mother Dad and 20 years old son . The restaurants are absolutely great and staff look after you in good manners . Food is fresh. I must say they have the best fruits to offer on daily basics. Mauritius food is the best and I will recommamd anyone to try . A special thank you to all the staff for making our stay memorable. Thank you Veema Hotess & Ravi's from Indigo - Thank you Annick from Italian Restaurant - Thank you Shahil the beach boy bringing our drinks and Thank you Dheerej who helped me to book the beach restaurant when it was fully booked. We loved it so much we are planning to review our wedding vase in Mauritius for 2026 .
Comment from Hotel Management
Sep 10, 2023 by Teeshan Gutty , Hotel Management
Dear Guest , We would like to thank you for taking your valuable to write your experience on expedia following your stay with us. We are so happy to read in details on the areas that has been the touchpoints and highlights of your holiday. We are so happy that our service has been exceptional for your perception. We look forward for the pleasure of welcoming you soon on your forthcoming visit to the beautiful island of Mauritius Yours Sincerely Teeshan Gutty Resort Manager
by A verified traveler
Posted Apr 6, 2023 on Expedia
by A verified traveler
Posted Mar 23, 2023 on Hotels
Comment from Hotel Management
Mar 24, 2023 by The Management, Hotel Management
Dear Guest,Thank you for reviewing us.We hope you had a nice experience with us and we wish to welcome you again to our shores.Kind Regards,The Management
by A verified traveler
Posted Mar 10, 2023 on Hotels
Comment from Hotel Management
Mar 12, 2023 by The Management, Hotel Management
Dear Guest,Thank you for reviewing us.We hope you had a nice experience with us and we wish to welcome you again to our shores.Kind Regards,The Management
by A verified traveler
Posted Jan 21, 2023 on Expedia
Excellent location
Great pool
Very good staff
Comment from Hotel Management
Jan 22, 2023 by The Management, Hotel Management
Dear Domenico,Greetings from Ambre Mauritius.We are delighted to hear that you have had a nice time with us and our team have met your expectation.Please be assured that we would be more than happy to pass along your nice comments to all our colleagues who went above and beyond in your hospitality.We really appreciate your 5 star review for the team and we all are looking forward to have you back for a new visit soon.Yours Truly,The Management
by A verified traveler
Posted Dec 30, 2022 on Ebookers
