评分基于 608 条真实点评
4.4 客房清洁度
4.4 服务和员工
4.3 客房舒适度
4.3 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年3月24日 发布在：Expedia
Lite breakfast was great!
酒店管理层的评论
2024年3月24日，回复：酒店管理层 Raven E, General Manager
Thank you for sharing your review for us and for your recent stay. Our breakfast is amazing! Come back and have it again soon!
用户：真实旅客
发布日期：2024年2月11日 发布在：Expedia
I really appreciate the woman who tended to house keeping she was so kind and really made the harding softball girls feel welcomed. We appreciate that very much. Thank you.
酒店管理层的评论
2024年2月12日，回复：酒店管理层 Raven, General Manager
Thank you so much for taking the time to leave us such a positive review. It was a pleasure hosting your group! I passed along your kudos to the housekeeping supervisor - we are fortunate to have an amazing group employees to help take care of all our guests. We look forward to seeing you all again in a few months! Good luck this season!Sincerely,Raven E, General Manager
用户：真实旅客 来自：Bella Vista
发布日期：2023年12月25日 发布在：Expedia
I'm a IHG Hotels & Resorts member. I've stayed at holiday-ins all over America. This was just okay. But still my least favorite of ALL of them.
Front desk was nice whenever they were around for whatever I needed. But most of the time I could not find them. At 8AM Sunday morning December 24th Christmas-Eve. Construction crews started working on rooms upstairs. YUP! that's what i said! Construction crew working at 8am on Christmas-Eve MORNING while we were still sleeping. Called the front desk several times in no answer! So I called Holiday In Customer Service 1 877-619-4884 around 9:30AM. While I was expressing my concerns and complaints. How's keeping knocked on the door to ask if we were leaving anytime soon. YUP! She did. I let customer service know what was happening when it was happening. And she herself, could not believe it. I will still book their hotels. But this location was the worst EVER!
酒店管理层的评论
2023年12月25日，回复：酒店管理层 Raven Emory, General Manager
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. I will share your feedback with our staff and make the necessary changes. We hope for the opportunity to make this up to you the next time you are in the area.Sincerely,Raven EmoryGeneral Manager
用户：真实旅客
Okay-good location to bike trail
发布日期：2023年12月13日 发布在：HotelsValue was okay, but not great. A bit dated and musty smelling. Did like that it was close to Razorback Greenway trail, which is what we were going for, so may stay again.
酒店管理层的评论
2023年12月13日，回复：酒店管理层 Raven Emory, General Manager
Thank you for choosing Holiday Inn Express in Bentonville and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. We are actually about to start a room update and lobby renovation this month so we do hope you will stay with us again next time you are around to see our new and improved look (and smell lol!).Sincerely,Raven EmoryGeneral Manager
用户：真实旅客
Exactly what you'd expect
发布日期：2023年12月11日 发布在：HotelsRoom was clean, staff was nice, and breakfast was as expected. parking is easy.
酒店管理层的评论
2023年12月12日，回复：酒店管理层 Raven Emory, General Manager
Thank you for the review! We are so glad you had such a great stay and hope to see you again.
用户：真实旅客
发布日期：2023年11月26日 发布在：Expedia
Location was great
酒店管理层的评论
2023年11月28日，回复：酒店管理层 Raven Emory, General Manager
We appreciate your positive feedback! Our location is super convenient, glad it helped make your stay great :)Raven EmoryGeneral Manager
用户：真实旅客
发布日期：2023年11月11日 发布在：Expedia
Bed was nice, breakfast was good, AC unit made noise when fan was off. A constant tick, tick, tick in room 213. Only stopped if you turned the fan on all night
酒店管理层的评论
2023年11月12日，回复：酒店管理层 Raven Emory, General Manager
Dear Mary,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BENTONVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I have put in a request for my chief engineer to take a look at the AC unit in Room 213 and I want to thank you for letting us know about this issue.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Raven EmoryGeneral Manager
用户：真实旅客
发布日期：2023年10月8日 发布在：Expedia
酒店管理层的评论
2023年10月9日，回复：酒店管理层 Raven Emory- General Manager
Thank you for taking the time to give us an amazing post-stay review. We hope you will stay with us again!
用户：真实旅客
发布日期：2023年9月26日 发布在：Expedia
Free breakfast until 9:30 with various options. Staff was helpful in resolving issues.
酒店管理层的评论
2023年9月26日，回复：酒店管理层 JM AGM
Thank you for taking the time to tell us about your experience at Holiday Inn Express BENTONVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
用户：真实旅客
发布日期：2023年9月23日 发布在：Hotels
酒店管理层的评论
2023年10月9日，回复：酒店管理层 Raven Emory - General Manager
Thank you for choosing Holiday Inn Express in Bentonville. We appreciate your feedback on this review.
