Ratings based on 981 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 12, 2024 on Expedia
Convenient
Comment from Hotel Management
May 19, 2024 by Deidre, Hotel Management
Thank you for your feedback! We're glad to hear that you found our location convenient. We strive to provide a convenient and comfortable experience for all our guests. If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know. We look forward to welcoming you back soon!
by A verified traveler from S. Woodstock
Posted May 12, 2024 on Expedia
Great value and loved the dog-friendly aspect. Thank you!
Comment from Hotel Management
May 19, 2024 by Deidre, Hotel Management
We're thrilled to hear that you found great value in your stay and appreciated our dog-friendly accommodations! Providing a welcoming experience for all guests, including furry ones, is important to us. Thank you for choosing us, and we look forward to hosting you and your furry friend again soon!
by A verified traveler
Posted May 4, 2024 on Expedia
The one thing that was truly awful was that upon our arrival the entire second floor reeked of curry. It was really gross, and seeped into our room too. Other than that, our stay was good. The complimentary breakfast was pretty good - warm eggs, sausage, pastries, juice, etc. No decaf coffee, and when we asked we were told the decaf was in our room. Seems short sighted to not offer that with breakfast too.
Comment from Hotel Management
May 19, 2024 by Deidre, Hotel Management
Thank you for your feedback, and we're glad to hear that overall you had a good stay and enjoyed our complimentary breakfast offerings. We're sorry to hear about the odor issue you experienced upon arrival; please accept our apologies for any discomfort this caused. We'll address this matter promptly to ensure it doesn't happen again.Regarding the decaf coffee, we understand your disappointment and appreciate your understanding of our previous decision. We did previously offer decaf coffee with breakfast, but due to concerns about food waste, we made the decision to pause this offering. However, your feedback is valuable to us, and we'll reevaluate the demand for decaf coffee with breakfast to see if we can reintroduce it in a sustainable manner.Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for an improved experience in the future.
by A verified traveler
Posted May 2, 2024 on Expedia
Comment from Hotel Management
May 19, 2024 by Deidre, Hotel Management
Thank you for your rating. We're sorry to hear that your experience fell short of your expectations. If there are any specific concerns or issues you encountered during your stay that you'd like to share with us, please feel free to do so. Your feedback is important to us as we strive to improve our services and provide better experiences for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more positive stay.
by A verified traveler
Posted Apr 28, 2024 on Expedia
Comment from Hotel Management
May 19, 2024 by Deidre, Hotel Management
Thank you for the perfect rating! We're thrilled to hear that you had a wonderful experience with us. If there's anything specific you enjoyed about your stay or any suggestions you have for us, please feel free to share. We look forward to welcoming you back for another fantastic stay in the future!
by A verified traveler
Posted Apr 27, 2024 on Expedia
Lots of parking, clean and employees are friendly.
Comment from Hotel Management
May 19, 2024 by Deidre, Hotel Management
We're delighted to hear that you enjoyed our ample parking, clean facilities, and friendly staff! Providing a positive experience for our guests is our top priority, and we're glad we could meet your expectations. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future!
by A verified traveler
Posted Apr 21, 2024 on Expedia
Customer Service was outstanding!
Comment from Hotel Management
May 19, 2024 by Deidre, Hotel Management
Thank you for your kind words! We're thrilled to hear that you received outstanding customer service during your stay. Providing exceptional service is our top priority, and we're delighted that our team exceeded your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic experience in the future!
by A verified traveler
Posted Apr 20, 2024 on Expedia
Comment from Hotel Management
May 19, 2024 by Deidre, Hotel Management
Thank you for your feedback. We're sorry to hear that your experience fell short of your expectations. We're committed to providing a great stay for all our guests, and we'd appreciate any specific feedback you have on how we can improve. Please feel free to reach out to us with any concerns or suggestions. We hope to have the opportunity to exceed your expectations on your next visit.
by A verified traveler
Posted Apr 20, 2024 on Expedia
Comment from Hotel Management
May 19, 2024 by Deidre, Hotel Management
Thank you for the perfect rating! We're delighted to hear that you had a fantastic experience with us. If there's anything specific you enjoyed about your stay or any suggestions you have for us, please feel free to share. We look forward to welcoming you back for another wonderful stay in the future!
by A verified traveler
Posted Apr 8, 2024 on Expedia
Staff were incredibly kind, check outs at 12 which is awesome and pool was great! Beautiful hotel will definitely be back
Comment from Hotel Management
May 19, 2024 by Deidre, Hotel Management
Thank you for your wonderful feedback! We're thrilled to hear that you found our staff incredibly kind, enjoyed our convenient check-out time, and had a great time at the pool. We're delighted that you found our hotel beautiful and that you're planning to return. We can't wait to welcome you back for another fantastic stay!
