The staff was warm and welcoming as well as helpful and friendly. At check out I made a comment about how comfortable the room was and about how much I loved the pillows. I was told that I could contact the hotel when I got home and they would Oder them for me and have them shipped to my home. I plan to do so this week when I get home!
Laurie
2024 年 5 月入住 1 晚
10/10 超赞
Ashlee
2024年05月26日
满意:清洁度、员工和服务、住宿条件和设施
Not haunted unfortunately.
Ashlee
2024 年 5 月入住 1 晚
2/10 糟糕
Christie
与配偶出行
2024年05月23日
不满意:清洁度、员工和服务、住宿条件和设施
Was very disappointed overall. Climate control was an issue. The inability to control your own rooms temp has to be addressed. The outside temp was about 59. The room temp was 66. We contacted the desk about it and they said it is one or the other, heat or cooling, and that it was controlled by the hotel. Since they had two large events going on the ballrooms, they had it on cool. So we had to freeze. Their option was they could bring us more blankets. Overall the room was poorly maintained. Cracking plaster on the walls. Huge chunks of cracking and broken ceiling in the bathroom. Vent was filthy. Toilet made an absurd screaming noise when flushing. Paint chipped and peeling in the closet. Overall just in disrepair, not at all what was expected based on previous reviews. There was a service cart outside the elevator on the third floor when we checked in, loaded with dirty dishes. It was still there the next day when we left.
Christie
10/10 超赞
Ann
2024年05月23日
满意:服务设施
This was a first time staying at a local hotel, and it beat a lot of my expectations. It was like a trip to the past, it was really beautiful. I will definitely come back and I will most certainly recommend The Hawthorne to anyone wanting to visit Salem and get a glimpse of the past
Ann
2024 年 5 月入住 4 晚
10/10 超赞
Kelly
2024年05月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
a historic hotel of america - loved it.
Kelly
2024 年 5 月入住 2 晚
8/10 还可以
Paul
商务旅客
2024年05月22日
满意:清洁度、员工和服务、住宿条件和设施
Well maintained historical property
Paul
2024 年 5 月入住 1 晚
10/10 超赞
martha
2024年05月21日
满意:住宿条件和设施
The front desk clerk alyah (olivia?) was extremely kind and helpful. Critical attribute for stressed travelers arriving from very far away.
martha
2024 年 5 月入住 2 晚
10/10 超赞
Julie
与配偶出行
2024年05月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wish the room was set up with more accessible Plugs mirrors and better lighting for hair and make-up