We put all our towel in bath tub & supposed to have new towels on second day. But the housekeeper just put back all our used towels(mixed up our towels) in position.
We then asked the reception for change of new towels but then the housekeeper didn’t change them, just tidy them again. However we recognised that they were our used towels again.
Besides, all the facilities in bath rooms are outdated, really needed renovation!
Really disappointed as they are not budged hotel & the rooms charges are quite high, therefore should not have such poor service.
jamie
2018 年 8 月入住 2 晚
8/10 还可以
Scott
2024年06月2日
满意:清洁度、员工和服务、住宿条件和设施
It is an older say vintage hotel. Bathtub had high sides that made it hard work to get in and out. Plenty of hot water
Scott
2024 年 6 月入住 1 晚
10/10 超赞
Abigail
与家人出行
2024年06月1日
满意:清洁度、员工和服务、住宿条件和设施
Had a wonderful stay. Great location and helpful staff.
Abigail
2024 年 5 月入住 1 晚
10/10 超赞
Anoop
2024年05月30日
满意:住宿条件和设施,员工和服务
Customer service was wonderful (sultana) extremely helpful.
Anoop
2024 年 5 月入住 1 晚
10/10 超赞
Laura
2024年05月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff are the nicest people I met in England. Loved all of them and I will never stay anywhere but the Queens Hotel from now on . You also cannot beat the price for oceanfront! ♥️ beautiful hotel and lobby .
Laura
2024 年 5 月入住 3 晚
8/10 还可以
Marie
与配偶出行
2024年05月24日
满意:清洁度、员工和服务、住宿条件和设施
Good location for local attractions.
Marie
2024 年 5 月入住 1 晚
10/10 超赞
Jennifer
2024年05月16日
Jennifer
2024 年 5 月入住 1 晚
10/10 超赞
Paul
团体旅客
2024年05月15日
满意:服务设施
Great value, great location, and staff were really nice, particularly reception.
Paul
2024 年 5 月入住 1 晚
10/10 超赞
Baldev
与配偶出行
2024年05月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great family friendly environment, welcoming and cosy.
A little tired with some floor areas sloping and uneven but excellent food and all round service. Will come again.