Ratings based on 968 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 22, 2024 on Expedia
Great 👍 place and very convenient to be at Disney
Comment from Hotel Management
May 23, 2024 by Guest Relations Specialist, Hotel Management
Hi Jorge,We're delighted to hear you found our hotel convenient during your Disney visit! Our prime location ensures easy access to the park, allowing you to maximize your time experiencing the magic. Additionally, our commitment to maintaining high standards of comfort and service aims to enhance your overall stay. We appreciate your positive feedback and hope to welcome you back for another memorable experience in the future!
by A verified traveler
Posted May 19, 2024 on Expedia
The beds were super comfortable and clean. Staff was friendly and supportive.
Comment from Hotel Management
May 21, 2024 by Guest Relations Specialist, Hotel Management
Hi Maureen,We're thrilled to hear you found our beds comfortable and impeccably clean during your stay with us! Our team takes great pride in maintaining a high standard of cleanliness to ensure a pleasant experience for all our guests. It's wonderful to know that our staff's friendliness and support contributed positively to your visit. Your satisfaction is our top priority, and we appreciate your kind words as we continually strive to exceed expectations.
by A verified traveler
Posted May 17, 2024 on Expedia
Comment from Hotel Management
May 20, 2024 by Guest Relations Specialist, Hotel Management
Hi Matthew,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler
Posted May 14, 2024 on Expedia
everything was clean.
Comment from Hotel Management
May 15, 2024 by Guest Relations Specialist, Hotel Management
Hi Lizbet,We're delighted to hear that you found our hotel clean during your stay. Maintaining a pristine environment is a top priority for us, and we take great care in ensuring that every corner is thoroughly cleaned and sanitized. Your positive experience reflects the dedication of our housekeeping team, who work diligently to uphold our high standards of cleanliness. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.
by A verified traveler
Posted May 11, 2024 on Expedia
I did not like this hotel and I felt very unsafe staying here. There were two females fighting and screaming outside my room nearby at 3:45 in the morning and it did not stop until way past 4am. You can hear what the people next to you are saying. I could hear a baby crying next door to us off and on all night. You can hear people walking by your room at all hours of the night and my keys stopped working several times. Let’s not also forget the lights in my room kept turning off and on by themselves. I won’t be staying here again.
Comment from Hotel Management
May 13, 2024 by Guest Relations Specialist, Hotel Management
Hi Chelsey,We apologize for the inconvenience you experienced during your stay. Our hotel prioritizes the safety and comfort of all guests, and we take noise disturbances and maintenance issues seriously. We strive to promptly address any concerns to ensure a peaceful environment for everyone. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.
by A verified traveler
Posted May 11, 2024 on Expedia
There was no hot water. At first, when we called the front desk Anika instructed us to leave the water running....it had been running for a minimum of 20 minutes. I Called again she said it was only our room because the lobby had hot water. That was obviously not plausible. I proceeded to ask so you are telling me my room has its own separate water heater and plumbing?! I had a teen on her mentrual cycle and a 4 yr old. How are we supposed to shower with only cold water?! She's like ma'am give me 2 min. I told her it already been 45 minutes. I of course received no resolution in 2 minutes. I went to the lobby spoke to Annika in person who then said it turned out there was no hot water in the entire property and she was scared because she noticed not even the lobby had water. Surprise, surprise. She said she had maintenance scrambling to fix it but they couldn't do anything she said she called her manager Ammar and they had a company coming out to fix it. Mind you, I had plans for my daughter's birthday to visit Disneyland for her first time. It was a complete inconvenience. I asked for them to cancel my reservation as I checked in until after 3 am on Monday May 6th and it was not even 8 am. Annika stated she understood completely and that I needed to reach out to Expedia as I booked the 3 nights with them...they would in turn reach out to their Howard Johnson property & they would gladly let them know the situation. Expedia supposedly cannot reach Ammar so no refund for me.
Comment from Hotel Management
May 11, 2024 by Guest Relations Specialist, Hotel Management
Hi Isabel,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. It's regrettable that you encountered issues with the hot water supply, and we understand the frustration this caused, especially given your plans for your daughter's birthday celebration. We take the comfort and satisfaction of our guests seriously, and our team worked diligently to address the situation promptly. While we cannot guarantee immediate resolutions in every circumstance, rest assured that your concerns have been communicated to the relevant parties for further investigation and necessary actions. We appreciate your understanding and patience in this matter.
by A verified traveler
Posted May 10, 2024 on Expedia
Our stay was great this time around. Room smelled nice and clean and housekeepers actually came everyday. Great stay.
Comment from Hotel Management
May 11, 2024 by Alissa , Hotel Management
Thanks for your feedbak we will address your comments regards
by A verified traveler
Posted May 10, 2024 on Expedia
Nice staff
Comment from Hotel Management
May 11, 2024 by Guest Relations Management, Hotel Management
Hi Eliana! Thank you for your positive feedback! We're delighted to hear that you found our staff to be nice during your stay.Ensuring that our guests feel welcome and well taken care of is a top priority for us, and we're glad that our staff could provide you with excellent service.We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
by A verified traveler
Posted May 4, 2024 on Expedia
Clean
Comment from Hotel Management
May 6, 2024 by Guest Relations Specialist, Hotel Management
Hi Oscar,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our hotel's cleanliness, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler
Posted May 2, 2024 on Expedia
Comment from Hotel Management
May 3, 2024 by Alissa , Hotel Management
thanks for the feedback
