The Hospes Maricel is well aware that there are few five-star hotels on Mallorca with direct access to the sea and therefore charges its guests accordingly. Unfortunately, the facility does not deserve a five star rating.
From the inside, the hotel looks dated and not at all luxurious. Drawers hanging wonky, loose wall fixtures, defect sockets, quickly clogged washbasins and a generally slightly run-down appearance.
The breakfast buffet is boring and repetitive each day. No creativity, no variation in the dishes served. There are barely any typical Mallorcan dishes on offer. You have to ask the waiters for freshly squeezed orange juice every time. The coffee comes from an automatic coffee machine; no sign of a portafilter machine. And yet the hotel charges 30-37€/person for the breakfast. Furthermore, I still don't understand why a separate "better" multi-course breakfast is offered. Just improve the damn buffet...
I also have no understanding for the exorbitant prices for snacks and drinks at the pool. 6€ for a coke or water at a room rate of approx. 400€-500€/night? Seriously? The next Eroski Market is five minutes away by car.
Lastly, we need to speak about details: 1) On arrival at a luxury hotel, I expect a glass of champagne as a welcome drink and not the much cheaper Cava. 2) The complimentary still water (sparkling is apparently not offered at all) that is brought to you every evening tastes like filtered tap water. Would a bottle of mineral water be too expensive
Stepan
2024 年 4 月入住 5 晚
10/10 超赞
Ricky
与家人出行
2024年04月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
They went above and beyond. Awesome hotel and awesome staff.
Ricky
2024 年 4 月入住 3 晚
10/10 超赞
Asma
与配偶出行
2024年01月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel Marcel was just amazing! Very clean hotel with an outstanding ocean view! Mehdi at the front desk was amazing and upgraded us to a beautiful room! Will definitely be back!
Asma
2024 年 1 月入住 2 晚
10/10 超赞
Carsten
与配偶出行
2024年01月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Schöne Lage. Ruhig und direkt am Meer. Hervorragendes Essen, insbesondere haben uns die Espresso Martini ausgezeichnet geschmeckt. Sehr freundlicher Service von allen Ecken beginnend beim Empfang, begleitend bis zum Zimmer und endend beim Essen. Herzlichen Dank an alle.
Carsten
2024 年 1 月入住 1 晚
10/10 超赞
Juan
与家人出行
2023年12月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Impresionante trato detodo el personal sin excepcion. Un hotel maravilloso ,con unas vistas unicas, y un equipo humano a la altura de todo ello
Juan
2023 年 12 月入住 3 晚
10/10 超赞
Preeti
2023年12月14日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Views 😍
Great customer service from staff from management, cocierge, spa, housekeeping and restaurant. Views and location are amazing. Breakfast has everything you need.
Preeti
2023 年 12 月入住 2 晚
6/10 一般
Henry
2023年12月4日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Henry
2023 年 12 月入住 1 晚
10/10 超赞
Carmel
与配偶出行
2023年11月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly Staff
Carmel
2023 年 11 月入住 3 晚
10/10 超赞
Alberto
2023年10月15日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Magnificent!
Magnificent! Espectacular views of the bay, easy to swin in the sea, beautiful terraces! And impecable service!