I was not please with a lot of the staff. They were rude and not very helpful. I felt uncomfortable the entire vacation.
Felicia
2024 年 6 月入住 4 晚
10/10 超赞
Oscar
与家人及幼儿出行, 与家人出行, 团体旅客
2024年05月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Oscar
2024 年 5 月入住 5 晚
10/10 超赞
Ryan
2024年05月28日
满意:清洁度、员工和服务、住宿条件和设施
Ryan
2024 年 5 月入住 4 晚
6/10 一般
RAMIRO
与家人及幼儿出行
2024年05月25日
不满意:清洁度、服务设施、住宿条件和设施
Limited property and activities.
RAMIRO
2024 年 5 月入住 5 晚
8/10 还可以
holly
与家人及幼儿出行
2024年05月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We liked that the property was very clean and it had an option for booking a Villa which was ideal for us since we had a family of 2 with 2 toddlers. They were able to play in the living room together and had a large space to run around. The hot tub in the patio area was also a bonus. The restaurants had great food and there were lots of options. All the pools were heated which was amazing for us and the kids. They loved all the pools and we had a great time hanging out in there as a family. A few things we didn't like was that the Kid's club only opened to families between 9-10 am. Since our kids were under 3 we were not allowed to access it outside of those hours to use the playground, indoor play area or additional kiddie pool. For a resort that was so child friendly we were surprised that they didn't have a snack bar with kid options so you can pick up food easily. You had to go to an area that you order food or the only options were sandwiches and salads to pick up. Resort is pretty tucked way so it wasn't convenient to go outside the resort. There were limited night time entertainment for kids. It would have been nice if they had a 7 or 7:30 PM activity either movie, show, or craft for kids. Otherwise we had a great family vacation!
holly
2024 年 5 月入住 6 晚
8/10 还可以
Kim
2024年05月6日
满意:清洁度、员工和服务、住宿条件和设施
Kim
2024 年 4 月入住 4 晚
10/10 超赞
Patrick
与家人出行
2024年05月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff at the world cafe and the workers that assigned people with preffered club for the cabanas and the property condition.
Patrick
2024 年 4 月入住 6 晚
10/10 超赞
FRANCISCO JAVIER
与家人及幼儿出行
2024年05月2日
满意:清洁度、员工和服务、住宿条件和设施
Tienen un río con corriente baja que está ideal para relajarte
FRANCISCO JAVIER
2024 年 4 月入住 5 晚
10/10 超赞
Tomer
2024年04月30日
满意:清洁度、员工和服务、住宿条件和设施
Tomer
2024 年 4 月入住 6 晚
6/10 一般
patricia
与家人出行
2024年04月29日
满意:员工和服务,清洁度
不满意:服务设施
The food was terrible and men had to wear pants to use the restaurants
The lazy river pool was only for people who bought into the resort