I stood in an extremely long line 3 times, hours apart being told I would have early check in with a tower view by noon and would receive a phone call. Not only did this not happen, there was no apology for the inconvenience the staff did not care, I was just another number to them. Staff will say anything to shut you up. WiFi service in my room sucked, my child couldn’t watch tv without continued internet disruption. We finally just went to sleep. Night one sucked.