Ratings based on 1,816 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 31, 2024 on Expedia
Great! Kids loved it.
Comment from Hotel Management
May 31, 2024 by Sincerely, with the Service from the Heart., Hotel Management
Dear David,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
by A verified traveler
Posted May 31, 2024 on Expedia
Comment from Hotel Management
Jun 1, 2024 by Sincerely, with the Service from the Heart., Hotel Management
Dear Thania,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
by A verified traveler
Posted May 30, 2024 on Expedia
Service is not that good.
Comment from Hotel Management
May 30, 2024 by Sincerely, with the Service from the Heart., Hotel Management
Dear Samuel,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.
by A verified traveler
Posted May 30, 2024 on Expedia
The pools and hottubs as well as the teen center close very early.
Comment from Hotel Management
May 30, 2024 by It will be a pleasure to host you again in the nea, Hotel Management
Dear Lisa,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
by A verified traveler
Posted May 30, 2024 on Expedia
Comment from Hotel Management
May 31, 2024 by Sincerely, with the Service from the Heart., Hotel Management
Dear Ashish,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
by A verified traveler
Posted May 30, 2024 on Expedia
Location, scenery, beach quality, food quality, amenities and excellent service. Helena our concierge who checked us in was very friendly and attentive. She remembered that we were celebrating my 50th birthday and decorated our room as a surprise.
Comment from Hotel Management
May 30, 2024 by Sincerely, with the Service from the Heart., Hotel Management
Dear Ruessela,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
by A verified traveler
Posted May 30, 2024 on Expedia
Location, beach scenery, food variety and quality, and rooms and service were overall above satisfactory.
Comment from Hotel Management
May 30, 2024 by Sincerely, with the Service from the Heart., Hotel Management
Dear Russela,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
by A verified traveler
Posted May 29, 2024 on Expedia
One of the best resorts we stayed in Cancun! The beaches are definitely the best!
Comment from Hotel Management
May 29, 2024 by Sincerely, with the Service from the Heart., Hotel Management
Dear Anna,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
by A verified traveler
Posted May 27, 2024 on Expedia
It was a dream vacation! We will be going back!
Comment from Hotel Management
May 27, 2024 by Sincerely, with the Service from the Heart., Hotel Management
Dear Lisa Rae,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
by A verified traveler from Elgin
Posted May 27, 2024 on Expedia
The food was fantastic. Staff were all friendly and helpful. The beaches were beautiful and plenty of pools with lounge chairs.
Comment from Hotel Management
May 27, 2024 by Sincerely, with the Service from the Heart., Hotel Management
Dear Dan,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
