评分基于 2,777 条真实点评
4.1 客房清洁度
4.2 服务和员工
4.0 客房舒适度
3.8 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2023年6月12日 发布在：Expedia
酒店管理层的评论
2023年7月5日，回复：酒店管理层 Maribel Su- Social Media Manager
Muchas gracias por su calificación. ¡Nos has alegrado el día!
用户：真实旅客
发布日期：2021年10月13日 发布在：Expedia
Best hotel,my kids very enjoy birthday in that hotel.room super clean
酒店管理层的评论
2021年10月13日，回复：酒店管理层 Vanessa
We love knowing that you enjoyed an unparalleled vacation experience at Seadust Cancun Family Resort, and we want to thank you for taking the time to rate us.
It will be a pleasure to welcome you on your next visit to Cancun.
用户：真实旅客
发布日期：2024年5月25日 发布在：Expedia
The property was okay. It looks pretty old & it has a very weird smell when you walk into your floor level. The day of the arrival the ladies offer you to go to some sort of meeting to check out their VIP level, it was only 90 minutes etc etc. Turns out we wasted 2 hours of our day only for them to try to get us to become VIP members and causally pay them 10k upfront. After we kept saying no they seemed upset because we wanted to leave. It was honestly pretty uncomfortable position & like I said a total waste of our time. The food was okay, nothing special. The helpers at the entrance were really nice, the poolside workers were also very accommodating, as well as the workers inside the restaurant. I wouldn’t rate this a 5 star hotel as they claim.
酒店管理层的评论
2024年5月25日，回复：酒店管理层 Citlali Santos - Social Media Coordinator
We want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experience is exceptional. Regarding your comments, we regret not having met your expectations on this occasion.Hoping to have the opportunity to welcome you again in the future. With service from the heart!
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
Rooms very clean and spacious
酒店管理层的评论
2024年5月25日，回复：酒店管理层 Citlali Santos - Social Media Coordinator
Dear Gerardo, we want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experience is exceptional. Regarding your comments, we regret not having met your expectations on this occasion.Hoping to have the opportunity to welcome you again in the future. With service from the heart!
用户：真实旅客
发布日期：2024年5月21日 发布在：Expedia
It is a children's place and so much construction going on...
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Citlali Santos - Social Media Coordinator
Dear Sudhakar, we appreciate your comments about your recent stay at our hotel and value every feedback we receive as it helps us identify areas where we can improve to provide exceptional experiences. Hoping to have the opportunity to welcome you again in the future and demonstrate the changes. Thank you for your visit, your understanding and for allowing us to improve.
用户：真实旅客
发布日期：2024年5月21日 发布在：Expedia
First of all, the AC did not work the whole time I was in my room. I paid quite high amount for my three day stay what i paid was not worth me staying there and the whole hotel needs to be remodeled.
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Citlali Santos - Social Media Coordinator
Dear Rose, we appreciate your comments about your recent stay at our hotel and value every feedback we receive as it helps us identify areas where we can improve to provide exceptional experiences. Hoping to have the opportunity to welcome you again in the future and demonstrate the changes.Thank you for your visit, your understanding and for allowing us to improve.
用户：真实旅客
发布日期：2024年5月21日 发布在：Expedia
SeaDust made of vacation so great. The best thing was the service by servers and all restaurant staffs. They were beyond our expectation. The only thing which was concerning for us(very rare services to be used) was in Hotel Doctor services. Those were overpriced medicine as compared to the pharmacy just few steps from the resort. Except that everything was awesome.
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Citlali Santos - Social Media Coordinator
Dear Dharminder, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. Your comments are value for us. We hope to see you again!
用户：真实旅客
发布日期：2024年5月20日 发布在：Expedia
Está en remodelación, el hotel está muy viejo y no está muy bien conservado. Me salí a la primera noche porque no era lo que esperaba
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Citlali Santos, Coordinadora de Redes Sociales
Estimado Ian, lamentamos no haber cumplido con sus expectativas en esta ocasión y tomaremos cartas en el asunto para hacer los cambios correspondientes.Valoramos su retroalimentación y esperamos recuperar su confianza en un futuro.Mis mejores deseos para Ud. y su familia,
用户：真实旅客
发布日期：2024年5月19日 发布在：Expedia
A
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Citlali Santos, Social Media Coordinator
Dear Álvaro, We want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experienceis exceptional.Regarding your comments, we regret not having met your expectations on this occasion.Hoping to have the opportunity to welcome you again in the future.
用户：真实旅客
发布日期：2024年5月19日 发布在：Expedia
Todo muy excelente
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Citlali Santos, Coordinadora de Redes Sociales
Estimada Maria, gracias por elegirnos, es maravilloso saber que pasó unos lindos días en el hotel, disfrutando de todas las comodidades y del servicio de corazón que brindamos a nuestros huéspedes ¡Esperamosverla de nuevo!
