Better than expected considering all the bad reviews. Our 2 bedroom was spacious. Food was ok, Mexican restaurant was good. Overall, we had a nice stay. Workers were nice! The only complaint I have is the bath area really needs replaced, rusty and old.
Malisa
2024 年 6 月入住 5 晚
10/10 超赞
Tung Son
与家人出行
2024年06月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It’s nice and beautiful
Tung Son
2024 年 5 月入住 5 晚
10/10 超赞
Brian Quinton
2024年06月4日
满意:服务设施,清洁度
Super clean great food and great service
Brian Quinton
2024 年 5 月入住 5 晚
8/10 还可以
Oscar
与家人出行
2024年06月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ok
Oscar
2024 年 5 月入住 9 晚
6/10 一般
Nathalia,Winter Garden
与家人出行
2024年06月4日
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
We arrived 2 hours before checkin with a 1yr old and they refused to let us eat and required payment even though it is an all inclusive resort. Very frustrating after we had already spent so much on the trip and after hearing that they give a 4 hr eating pass after checkout that we would not be able to use due to our flight times. The lack of empathy really turned us down from ever coming back.
Also FOOD IS TERRIBLE. You don't get variety, its always the same menu. Sushi and bar were the worst!! We left without being able to finish our food and ordered from the same menu we had been eating from for 5 days. It was a bad way to experience cancun. We Recommend that you book a different hotel. We will not be coming back.