评分基于 2,813 条真实点评
4.4 客房清洁度
4.4 服务和员工
4.3 客房舒适度
4.2 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2023年12月28日 发布在：Expedia
Everything is perfect
酒店管理层的评论
2024年1月9日，回复：酒店管理层 Wyndham Grand Cancún
Dear YumeiI hope this message finds you well. I wanted to take a moment to thank you for sharing your experience at the Wyndham Grand Cancun. It's great to hear that you had a wonderful stay and that our team was able to exceed your expectations. At Wyndham Grand Cancun, we strive to provide exceptional service to all of our guests, and your feedback is essential to help us continue to improve. We appreciate your time and thank you for choosing to stay with us.Please don't hesitate to reach out if you have any further comments or questions. We hope to have the pleasure of welcoming you back soon.Best regards,Adrian IbarraGeneral Manager
用户：真实旅客
发布日期：2023年12月2日 发布在：Expedia
VERY BAD SERVICE!
酒店管理层的评论
2023年12月5日，回复：酒店管理层 Wyndham Grand Cancún
Dear Xiaohong,Thank you for taking the time for ranking your stay at the hotel, but nevertheless we would like to know a little more about the points that did not reach your total satisfaction, in order to follow up with our staff and maintain the standards that characterize us. .I remain at your disposalAdrian IbarraGeneral manager
用户：真实旅客
发布日期：2023年7月6日 发布在：Expedia
酒店管理层的评论
2023年7月29日，回复：酒店管理层 Daniel Pantaleon
Hi Qin,We wanna thank you for aking the time to rate us.Hope to see you soon.Regards
用户：真实旅客
发布日期：2022年4月29日 发布在：Expedia
房間饮料兩天才會补充一次。自助餐廳食品選擇少，只有早餐和晚餐。壽司吧只開下午。去完旅遊景點回來就沒有晚飯吃了。房間時有臭味，沖涼房排水不好。接送機服務好。总評很一般，只值二星旅遊酒店。
酒店管理层的评论
2022年5月3日，回复：酒店管理层 CS
Dear TAKWING
Thank you for taking the time to share with us your comments regarding your visit. We believe that your feedback and our guests' comments are of extreme importance as these help us to learn about our opportunity areas and address them timely to reduce their negative impact.
We hope to have the opportunity to welcome you back in the future and regain your loyalty if you decide to give us that chance.
Sincerely,
Siomara Chavez
用户：真实旅客
发布日期：2022年1月4日 发布在：Expedia
可能疫情 吃的不大好 没有什么活动
酒店管理层的评论
2022年1月6日，回复：酒店管理层 gm
Dear Hu,
Thank you for staying at Omni Cancun and for rating us. Your comments always help us to continue working hard to achieve your complete satisfaction.
We hopre you come back and stay with us to continue creating memorable moments.
Sincerely,
Siomara Chavez
用户：真实旅客
发布日期：2021年12月30日 发布在：Expedia
自助餐不是全天开放 多少有些不方便
酒店管理层的评论
2022年1月4日，回复：酒店管理层 gm
Dear Jiac,
Thank you very much for choosing Omni Cancun as your vacation spot and for taking your valuable to give us feedback. Your comments help us to keep working hard to achieve your complete satisfaction every time you stay with us.
We hope you come back in the near future to your home away from home, Omni Cancun.
Sincerely,
Siomara Chavez
用户：真实旅客 来自：Queens Village
发布日期：2024年6月2日 发布在：Expedia
Property is beautiful, and staff is friendly. However, I was disappointed about the room cleaning schedule. I have to call multiple times at the front desk to get my room cleaned and get fresh towels.
用户：真实旅客
发布日期：2024年6月2日 发布在：Expedia
This is my first time in Cancun and I must say I did the right thing choosing Wyndham. Everything was amazing. Love the food options, pools, beach, drinks and the lovely staffs. I also got upgraded as a VIP so I am looking forward to coming here again.
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
The property is absolutely beautiful and the staff were so helpful!
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
All the staffs are very helpful and polite.
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Wyndham Grand Cancún
Thank you for taking the time to write and share your feedback and rating us. We are very glad to hear from you that we are able to meet your expectations. We hope to welcome you back in order to provide you the best holiday ever with the attention to detail which we are characterized for.
