Recommended this good quality hotel, I stayed for 3 nights, there is no refrigerator in the room, the service and facilities are very good.
CHING-PIN
2022 年 11 月入住 2 晚
10/10 超赞
CHING-PIN
2022年12月2日
CHING-PIN
2022 年 12 月入住 1 晚
6/10 一般
Joan
2022年11月14日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Disappointing service
The property is well designed and well fitted. Location is perfect and just doorsteps to main attractions at city centre. However, the service was terrible and I'm unable to reach any staffs during my visit. No one at the front counter during check in, so I used the app to check in. Would love to check the potential of late check out but I could reach no one by call/ in app chat box - which is not functioning at all. When I went down to front desk in the next morning, the female reception was so blunt and said no one can be offered late check out today - which I supposed to entitled a 2 hours late checkout as a gold member. (Not to mentioned I have already sent an email to check but with no reply before my visit)
Moreover, I've got all my payment settled with hotels.com during booking, and I still got another invoice from the hotel charging me the room rate after auto check out. No one is getting back to me into this matter afterwards.
I think the hotel is obviously understaffed and management have to make some move about this.
Joan
2022 年 11 月入住 1 晚
10/10 超赞
XIAOXIAO
与家人出行, 团体旅客, 商务旅客
2022年08月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very clean and new
XIAOXIAO
2022 年 8 月入住 1 晚
10/10 超赞
Tony
2024年05月27日
满意:清洁度、员工和服务、住宿条件和设施
Tony
2024 年 5 月入住 2 晚
10/10 超赞
Vivian
2024年05月27日
满意:清洁度、员工和服务、住宿条件和设施
Vivian
2024 年 5 月入住 1 晚
8/10 还可以
Olivia
2024年05月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely stay, nice new hotel, friendly staff :)
Olivia
2024 年 5 月入住 1 晚
10/10 超赞
Mary
2024年05月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was excellent. Very clean and service was to a very high level. I would stay there again. The area around the property is less inviting but once in the hotel it didnt matter and was not as untypical for Cardiff.
Mary
2024 年 5 月入住 2 晚
8/10 还可以
Sarah
2024年05月23日
满意:清洁度、员工和服务、住宿条件和设施
The receptionist was extremely helpful on arrival . He provided a map , sight seeing ideas and navigation hints .
The room was colossal and clean .
I would have liked to be able to open a window but the air con worked well .
My only complaint really is I do prefer freshly made tea and coffee at breakfast rather than machine.
I stayed during the week . I wonder if it would be noisier at weekends but it is a capital city !