Ratings based on 90 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 4, 2024 on Expedia
Property was well furnished and clean. Location was more out the way and surroundings were more run down, but that’s expected given the price
by A verified traveler
Posted Mar 11, 2024 on Expedia
The apartment is very modern, cute and clean. I was able to walk to most attractions and lots of options for food.
by A verified traveler
Posted Oct 25, 2023 on Expedia
The residence was lovely, aircon in both bedrooms and living space was great for getting back from a hot day out. The appartment was very clean and they even let us drop our bags off in the appartment early before cleaning was finished which was very kind of them. The lady that let us in was lovely and we had a free bottle of wine on arrival. The appartment had a washing maching which was a life saver, the balcony was a nice size. The walk to the main tourist area past Bellini park is about 15 mins, which our kids (6 and 9) were fine with. Catania was a beautiful city and we had a fab time. An uber from the residence to the sandy beach was €20-€30. We would recommend staying here.
by A verified traveler
Bugs / cockroach in property - Poor service.
Posted Jul 22, 2023 on HotelsBugs in property on first night. Bug spray provided by cleaner. Reception did not understand my issue, luckily cleaner was cleaning other rooms and helped me.
Further issue with cockroaches in property. Again reception could not understand my full issue and when they eventually did they advised cleaner had sorted it and removed cockroach. After returning to the property and been advised it was sorted. The cockroach was still there (the cockroach was 1.5 inches bug as well!) So they either lied to me or did not understand what i was asking them to confirm.
Further issue. Power tripped in property. I only had tv, washing machine on and the air con, receptions answer was Don't have the air con on whilst i am washing my clothes! (During a heatwave!) very poor response. Very disappointed.
Property looks nice on pictures but i would not recommend staying here and i would not stay here again.
Only saving grace was the lovely Marina who checked me in and helped with some of my issues.
by A verified traveler
Posted Jun 16, 2023 on Expedia
The apartment was clean, all the facilities worked , including the air conditioning which as great. Unfortunately the lift broke down so carrying suitcases up / down four flights of marble staircase was a challenge . Also be aware there are three sets of codes to get into the apartment and to lock / unlock the door of the apartment took a day or so to master it. Luckily we got help from others in the apartment. Admittedly we were tired after our flight and there is alot of information to take in. Lesson, before agent leaves, make sure you go through the entey codes youself to make sure you can get in/out the building.
by A verified traveler
נחמד
Posted Jun 11, 2023 on HotelsWe were in the apartment, a family of 4. The apartment is very small in the photos, it looks big and spacious
The pictures are very misleading
The shower is really small, you can hardly move in it
We had a problem that there was no hot water to shower when we returned from a trip in the evening and it was only fixed the next evening
In our opinion, the service is very poor
They said we would receive compensation and did not give any compensation
Good things to say:
The kitchen is spacious and equipped
The living room is spacious
One spacious and comfortable bedroom
Their service is kind and nice people
by A verified traveler
Posted Apr 16, 2023 on Expedia
The manager and the house cleaning staff were wonderful and very helpful. Would have liked to have more supplies for cooking, like a good bread knife, cutting board and maybe a drip coffee maker.
by A verified traveler
Posted Nov 21, 2022 on Hotels
by A verified traveler
Posted Oct 23, 2022 on Hotels
by A verified traveler
Posted Sep 16, 2022 on Orbitz
A lot of trash on the street and a lot of young kids at the park across the street all night making loud noise.
