评分基于 968 条真实点评
3.6 客房清洁度
4.0 服务和员工
3.7 客房舒适度
3.4 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2023年7月14日 发布在：Expedia
Good
酒店管理层的评论
2023年7月19日，回复：酒店管理层 Manager
Hello Lu,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
用户：真实旅客
发布日期：2019年8月16日 发布在：Expedia
The room is big and nice. For its price, it is a pretty enjoyable stay.
酒店管理层的评论
2019年8月17日，回复：酒店管理层 Manager
Thank you so much for taking the time to place a review and thank you for your 4 out of 5rating of your stay with us. Hope you have the chance to stay with us again in the near future and once again, thank you!
用户：Law Xi Min 来自：Hong Kong
发布日期：2016年2月22日 发布在：Hotels
It is clean. The staff is very nice. It is near to market place which is easy for me to get a bus to downtown.
酒店管理层的评论
2016年3月3日，回复：酒店管理层 Management
Thank you for leaving us your feedback!
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
Dirty. Wi-Fi didn’t work. Sink and shower wouldn’t drain.
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Manager
Hello Travis, We appreciate your feedback and apologize for any inconvenience you experienced. Please know we will address these concerns to ensure a more pleasant stay for future guests. Thank you for bringing this to our attention.
用户：真实旅客 来自：Chicago
发布日期：2024年5月24日 发布在：Expedia
Property manager was courteous and accommodating to my situation. Thanks for the peaceful night rest. Grounds around the property were well maintained and freshly cut.
酒店管理层的评论
2024年5月25日，回复：酒店管理层 Manager
Hello Lynette,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed a peaceful night's rest and found our grounds well-maintained. Your kind words will be shared with our team to continue providing excellent service to all our guests.
用户：真实旅客
发布日期：2024年5月19日 发布在：Expedia
My sheets were not clean and they did not change my sheets over the three days I stayed there. The surrounding area did not seem well kept.
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Manager
Hello Dale, We regret to hear about your experience. We recommend guests reach out to management directly with any concerns during their stay so immediate action can be taken. Guest feedback is valuable to us for ensuring a high standard of cleanliness and maintenance are consistently met.
用户：真实旅客
发布日期：2024年5月15日 发布在：Expedia
The hotel lobby was very hard to find. If you come to this hotel make sure you bring soap, shampoo and conditioner. There is a refrigerator and microwave in the room, but make sure you have your own eating utensils.
酒店管理层的评论
2024年5月17日，回复：酒店管理层 Manager
Hello Tina, We appreciate your feedback and regret any inconvenience. We recommend reaching out directly to our management for further assistance or requests. Thank you for highlighting the room amenities you found useful during your stay.
用户：真实旅客 来自：Skokie
发布日期：2024年5月15日 发布在：Expedia
酒店管理层的评论
2024年5月17日，回复：酒店管理层 Adraine Rediresponse Specialist
Hello Mandy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHAMPAIGN - UNIVERSITY and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
用户：真实旅客
发布日期：2024年5月14日 发布在：Expedia
This property needs major repairs. The room smelled bad like smoking. Walls paint is pealing. No coffee maker. The fridge was not working because of ice in the freezer. The only positive things are shower and ac we’re working and did not see any bugs.
酒店管理层的评论
2024年5月15日，回复：酒店管理层 Manager
Hello Ameen, We regret to hear about the issues you encountered during your stay. We appreciate your feedback and will share it with our team for improvement purposes. Should you have any further concerns, please feel free to contact our management team directly for further assistance.
用户：真实旅客
发布日期：2024年5月13日 发布在：Expedia
All good for the price point. I wish they at least have a basic gym.
酒店管理层的评论
2024年5月14日，回复：酒店管理层 Manager
Hello Rajesh,We appreciate your feedback and are glad to hear you found value in your stay with us. We'll certainly take your suggestion for a gym into consideration for future improvements. If you have any further comments or suggestions, please feel free to reach out to our management team directly.
