Ratings based on 988 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 7, 2024 on Expedia
Staff was excellent and friendly too
Comment from Hotel Management
Jun 8, 2024 by C/S, Hotel Management
Thank you for taking the online survey. We value your feedback and shared it with our team. Thank you for recogizing our team. We appricate you as a loyal customer and look forward to seeing you bac with us.
by A verified traveler
Posted Jun 6, 2024 on Expedia
Friendly man when arriving late, and Friendly ladies at breakfast when we arrived late. Room needs ligkt bulb, and other minor repairs.
Comment from Hotel Management
Jun 7, 2024 by C/S, Hotel Management
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our staff. Thank you for recognizing our staff. I like to apologize for the inconveniences on your room needing some repairs. We are in the process of upgrading all rooms. We again thank you and hope to see you back.
by A verified traveler
Posted Jun 5, 2024 on Expedia
Love the staff
Comment from Hotel Management
Jun 7, 2024 by C/S, Hotel Management
Thank you for taking the online survey. Thank you for recognizing our staff. We appricate you and your busniess. We are looking forward to seeing you back.
by A verified traveler
Posted May 28, 2024 on Expedia
For one night to catch my flight next day close to restaurant and shopping.
Comment from Hotel Management
May 29, 2024 by C/S, Hotel Management
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our staff. We appreicate you and thank you for your business. We hope to see you back with us.
by A verified traveler
Posted May 27, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by C/S, Hotel Management
Thank you for taking the online surevey. We value your feedback and shared it with our staff. We appricate you staying with us. And we want to thank you for your busniess. Thank you for choosing Comfort Suites.
by A verified traveler
Posted May 27, 2024 on Expedia
Definitely needs to be updated. The pool was not available. Breakfast could be better.
Comment from Hotel Management
May 28, 2024 by C/S, Hotel Management
Thank you for taking the online survey. We value your feedback and shared it with our team. I like to aplogize for any inconveience that accured while doing your stay.We are in the process upgrading our hotel. We do thank you for staying and we thank you for your busniess.
by A verified traveler
Posted May 27, 2024 on Expedia
Location was convenient, check in and out were smooth bed was comfy
Really a misnomer to call it a suite
It's one room with 2 beds and a pull out couch
Ice maker was out of order on 3 of the 4 levels had to go to main lobby for ice
Hallways on 3rd floor smelled musty as did our room overall not terrible n not great
Could use a refresh / update
Comment from Hotel Management
May 28, 2024 by C/S, Hotel Management
Thank you for taking the online survey. We value your feedback and shared it with our staff. I like to apologize for the inconveience that accured while doing your stay with icemaker and pull out sofa bed. We are in the process of upgrading our hotel. Again our apologizes and thank you for staying with us.
by A verified traveler
Posted May 27, 2024 on Expedia
My child had a soccer tournament Saturday/Sunday but we decided to go Friday to enjoy the pool. We got there Friday and were told that the pool was being fill with water. Saturday was going to be open. Saturday morning we were told that the pool was being paint. We were very disappointed about the lies. We picked this hotel because of the pool. Expedia try to get some type of compensation but the hotel did not want to do anything. This is the first time I am having issues with a hotel.
Comment from Hotel Management
Jun 4, 2024 by C/ S, Hotel Management
Thank you for taking the online survey, We value your feedback and shared it with our staff. I like to apolgize for the inconveience on the pool. The pool had been down for filling of the pool. Also the entrance of the pool was being painted. Please reach out to management to discuss this matter. We look forward to hearing from you. Again thank you for staying with us.
by A verified traveler
Posted May 27, 2024 on Expedia
The toilet flush was not working properly. We complained and nothing was done about it. Other than that it was fine
Comment from Hotel Management
May 28, 2024 by C/S, Hotel Management
Thank you for taking the online survey. We value your feedback. We also shared your information with our team.I like to apologize for the inconveience regarding the issue with toilet not flushing. I have taken action with it not being done upon request. Again thank you for the feedback and thank you for your busniess.
by A verified traveler
Posted May 26, 2024 on Expedia
Chwcked in, asked about the pool, was told it was closed THAT night and would be working in the morning. 9am checked again and was told pool opens at 10am, no exceptions. Checked at 10am, pool closed and told she cant do anything since she isnt a maintenance person. Drove 1.5 hours with a 2 and 5 year old for the indoor pool and got nothing but dirty carpets in the room, dirty ice machine, 11am check out with $25 per hour as late check out. Not worth it. Stay someplace else.
Comment from Hotel Management
May 28, 2024 by C/S, Hotel Management
Thank you for taking the online survey. We apologize for the pool not openig. It was under maintenace. I like to apologize for staff giving you wrong information regarding later check fees. Please contact mangement to fix this matter with you. Thank you for your busniess and hope to hear from you soon.
