评分基于 86 条真实点评
4.5 客房清洁度
4.7 服务和员工
4.6 客房舒适度
4.4 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客 来自：Singapore
发布日期：2023年7月30日 发布在：Expedia
A hidden gem at a private corner of Cherating beach. Great views of the bay and easy access to the beach and neighbouring cafes and restaurants. Most relaxing stay.
用户：真实旅客
发布日期：2021年12月11日 发布在：Expedia
everything is awsome at royal chulan..it's worth it ...
用户：真实旅客
发布日期：2020年2月17日 发布在：Expedia
It was indeed a fantastic experience from the time we stepped into your premises till the time we left.
Everyone from the guard at the entrance, to your front office right up till housekeeping - everyone whom we met during our stay were so friendly and accommodating and were always willing to assist in any possible way.
The ambience was very much to our liking - breathtaking vistas, clean, comfortable and tasteful.
Ask for the traditional massage....You won’t regret it.
We take this opportunity to thank your team for making our stay pleasant, enjoyable and memorable.
Until the next time.......Carol, Cathy, Reina and Michele!
酒店管理层的评论
2020年2月20日，回复：酒店管理层 Amir A. (Administrative Executive)
Dear Carol,
Thank you very much for taking the time to share your very generous review towards our services & rooms! We were absolutely delighted to have been able to be part of your holiday in the East Coast.
It is wonderful to read how much you enjoyed the service rendered by our staff, the comfort of our villas & the breath-taking view which is the South China Sea. We take all feedback to heart and will use it to improve upon our offerings and service deliveries. Your feedback is important as it will serve as both an inspiration to the team to keep our extra efforts up and will also serve as motivation in finding room for growth and improvement.
Thank you again for sharing your review and for given us the pleasure to be part of your holidays. We look forward to welcoming you back to Royale Chulan Cherating Villas.
用户：真实旅客
发布日期：2019年11月30日 发布在：Expedia
酒店管理层的评论
2020年2月20日，回复：酒店管理层 Amir A. (Administrative Executive)
Thank you for your rating!
用户：真实旅客 来自：Petaling Jaya
发布日期：2019年10月9日 发布在：Expedia
Very nice resort, room was spaces and comfort. Staff in the restaurant was very friendly and helpful. Highly recommended.
酒店管理层的评论
2019年11月18日，回复：酒店管理层 Intan
Dear Ms.Janet,
Thank you for sharing your feedback with us. We are glad to know that you've enjoyed your stay with us.
We are constantly upgrading our services and trained our staffs to make sure service is on a top notch and make our guests feel welcomed.
Look forward to be at your service again!
用户：真实旅客
发布日期：2019年9月23日 发布在：Expedia
酒店管理层的评论
2019年11月18日，回复：酒店管理层 Intan
Dear Mr./Mrs.
Thank you very much for staying at Royale Chulan Cherating Villa. We hoped that you've enjoyed your recent stay here.
用户：真实旅客
发布日期：2019年9月12日 发布在：Expedia
Aircond unit is terrible, noisy and difficult to control.
Bathroom slippery tiles not appropriate to be used in bathroom.
Breakfast poor selection doesn’t reflect 5 star hotel.
Lights in bathroom not bright enough.
Only one mirror in the room, should have at least one more outside bathroom.
酒店管理层的评论
2020年2月20日，回复：酒店管理层 Amir A. (Administrative Executive)
Thank you for your very intuitive review. We will surely improve more on these shortcomings in order to meet our customer's satisfaction.
用户：真实旅客
发布日期：2019年8月15日 发布在：Expedia
Superb sea view with fresh air.
酒店管理层的评论
2020年2月20日，回复：酒店管理层 Amir A. (Administrative Executive)
Thank you for your kind review!
用户：真实旅客
发布日期：2019年8月14日 发布在：Expedia
Less choice for breakfast buffer
酒店管理层的评论
2020年2月20日，回复：酒店管理层 Amir A. (Administrative Executive)
Thank you for your comments. We will improve more on our breakfast spread.
用户：真实旅客
发布日期：2019年8月4日 发布在：Expedia
We like the low density of 30 villas and layout of the villas. As its on the hillside , there buggy service to transport you everywhere and they are prompt and service excellent. The room service, buffet very tasty .. compliments to the chefs . Its exclusive and private , different from the conventional 4-5star hotels . 10mins ride to enjoy turtles laying eggs on the beach. Plenty of sea activities for young , just check with the hotel staff and they will recommend you such snorkelling in nearby islands. We definitely use this hotel on our return trip. Btw. The staff was very good , accommodating, and service excellent! Check it out .
酒店管理层的评论
2019年8月4日，回复：酒店管理层 Intan
Dear Sir/Madam,
Thank you very much for sharing your feedback with us. We are very glad that you've enjoyed your stay with us.
At Royale Chulan Cherating, we pride ourselves in having a world-class service so that our guests can have one of the best travel experiences of their lives.
We looking forward to be at your service again!
