This hotel is terrible. Worst travel experience I have had. From the review, we thought the hotel is clean, but shower room is full of worms. Room is big but very dusty and smelly. It's like no one living in the room for years. We asked for slippers but they provided only used dirty slippers so we have to wear ours socks in the room for the whole period. Bring your own slippers if you want to book this hotel.
Location is far away without nearby restaurants. In-room dining closed at 10pm, meaning you can stay starving after 10pm.
Customer service was terrible. Due to mis-guidance, we booked one extra room over. Duty manger of the hotel, Ms. Nitchuwan, said the hotel will allow us to cancel the room, and they contacted hotels.com for that. She asked us to contact hotels.com as well for speedy cancellation and refund, but when we back to home. Ms. Nitchuwan said its online booking manager doesn't allow the refund anymore. If we have known there was no refund, we would have occupied the other rooms as well. We feel being cheated, in addition to the poor hygiene.
Very bad memory of this trip. Really don't recommend this hotel if you want a relaxing trip. My first time to Chiang Mai, but have been many hotels and resorts in Thailand. This hotel comes to the worst I have ever experienced in my life.