Ratings based on 693 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 9, 2024 on Expedia
Very good hotel in a central location very close to all attractions, shops and good restaurants
Comment from Hotel Management
Jun 10, 2024 by Brian Vazquez - Overnight Guest Services Manager, Hotel Management
We're pleased you had an enjoyable experience! We look forward to hosting you again the future!
by A verified traveler
Posted Jun 6, 2024 on Expedia
The location of the hotel was very convenient to shopping, parks, restaurants, museums, etc. The bed was really comfortable. The bathroom was nice, but the lighting was really dim. The lighting in the hallways on our floor was really dim as well.
There were coffee and apples available in the lobby in the morning, but no bananas as indicated on the sign. Also, the coffee was gone one morning by 9:30 am. It seems like coffee should at least be available to guests most of the day for the price of the rooms. We were also disappointed that the rooftop bar was closed, even though it indicated online that it would be open over Memorial Day weekend.
Comment from Hotel Management
Jun 6, 2024 by Brian Vazquez - Overnight Guest Services Manager, Hotel Management
Thank you for choosing Pendry Chicago! We do apologize for the extended closure of the roof top bar but it will be open during your next visit that we very much look forward to! Thank you and be well!
by A verified traveler
Posted Jun 2, 2024 on Expedia
Great stay
Comment from Hotel Management
Jun 5, 2024 by LR, Hotel Management
Hi Landell, thank you for choosing Pendry Chicago! We look forward to welcoming you back next time!
by A verified traveler
Posted Jun 1, 2024 on Expedia
Comment from Hotel Management
Jun 5, 2024 by LR, Hotel Management
Thank you for choosing Pendry Chicago!
by A verified traveler from Mexico City
Posted Jun 1, 2024 on Expedia
Comment from Hotel Management
Jun 5, 2024 by LR, Hotel Management
Thank you for choosing Pendry Chicago!
by A verified traveler
Posted Jun 1, 2024 on Expedia
Comment from Hotel Management
Jun 5, 2024 by LR, Hotel Management
Hi Tatiana, thank you for choosing Pendry Chicago. We are disappointed you had a less than desirable experience with us. Our associates aim to create memorable moments through personalized and attentive service and we would appreciate the opportunity to learn more about your stay.
by A verified traveler
Posted May 31, 2024 on Expedia
Urine on toilet seat
Comment from Hotel Management
Jun 5, 2024 by LR, Hotel Management
Hi Mithra, thank you for choosing Pendry Chicago. We are disappointed you had a less than desirable experience with us. I would appreciate the opportunity to learn more about your stay and look forward to connecting with you at your earliest convivence.
by A verified traveler
Posted May 30, 2024 on Expedia
The Art Deco architectural beauty of this hotel is stunning! Every time I was in the elevator area, I was wowed. We had a corner room on the 22nd floor and it was great. Lots of space and great art deco inspired furniture and lights. We had a view of the bridge and the lake. The breakfast at the French cafe was so so. Overall I highly recommend this hotel.
Comment from Hotel Management
May 31, 2024 by Brian Vazquez - Overnight Guest Services Manager, Hotel Management
Thank you for your kind words, we're glad you enjoyed your stay! We look forward to hosting you in the fututre!
by A verified traveler
Posted May 30, 2024 on Expedia
The bathroom was small and the shower curtain barely was long enough to reach the top of the tub causing water to drip everywhere. For this nice of a hotel, the rooms were just basic.
Other than that, the hotel is nice and I liked the hotel bar. Staff was also great.
Comment from Hotel Management
May 31, 2024 by Brian Vazquez - Overnight Guest Services Manager, Hotel Management
Thank you for sharing your experience! We look forward to hosting you in the future!
by A verified traveler
Posted May 29, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by Front Office Manager, Hotel Management
Thank you for staying with us and for the amazing 5/5 rating!
