Ratings based on 994 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 3, 2024 on Expedia
I would recommend hotel to everyone whether just passing through the area or for a multiple night stay. Wonderful bar and lobby. Safe and friendly atmosphere and plenty of parking. Close to major highways. Great dining options around town!
by A verified traveler
Posted Jun 2, 2024 on Expedia
Room are outdated, has a smell and shower leaked.
Comment from Hotel Management
Jun 3, 2024 by Guest Relations Specialist, Hotel Management
Hi Ricardo,We sincerely apologize for any inconvenience you experienced during your stay. Our team takes great pride in maintaining high standards of cleanliness and comfort, and we regret that we fell short of your expectations. Please rest assured that we are taking your feedback seriously and will address the issues you mentioned to ensure a more pleasant experience for our future guests. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted Jun 2, 2024 on Expedia
Affordable
Comment from Hotel Management
Jun 3, 2024 by Guest Relations Specialist, Hotel Management
Hi Howard,We're delighted to hear that you found our hotel to be affordable. Providing our guests with excellent value for their money is one of our top priorities. We strive to offer competitive rates without compromising on the quality of service or amenities. Your feedback encourages us to continue our commitment to affordability and excellence in hospitality.
by A verified traveler
Posted Jun 1, 2024 on Expedia
I paid for a a king room and when my husband and I arrived they told us that our room was given away and they only have a double and our other option was to leave. The concierge did not offer us part of our money back for the inconvenience. It was horrible two adults in a double size bed. I would never stay at a Hyatt ever again.
Comment from Hotel Management
Jun 2, 2024 by Guest Relations Specialist, Hotel Management
Hi Ulices,We're genuinely sorry to hear about your disappointing experience. However, we must clarify that room allocations can sometimes encounter unexpected issues, leading to rare instances like yours. While we understand the inconvenience of not receiving the room type booked, please know that our team always strives to find suitable solutions. We sincerely apologize for any discomfort caused and appreciate your feedback, which helps us improve our services for future guests.
by A verified traveler
Posted May 31, 2024 on Expedia
Great Hotel! Safe and beautiful
Comment from Hotel Management
Jun 2, 2024 by Guest Relations Specialist, Hotel Management
Hi Sherry,We're thrilled to hear that you enjoyed your stay with us! Ensuring a safe and welcoming environment is our utmost priority, and we're delighted that you felt secure during your time here. Our team works diligently to maintain the beauty and comfort of our premises, so it's fantastic to know that it resonated with you. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another exceptional experience in the future!
by A verified traveler
Posted May 28, 2024 on Expedia
Very nice place, clean and friendly staff.
Comment from Hotel Management
May 28, 2024 by Guest Relation Management, Hotel Management
Hi Sarah,Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and found our place clean and our staff friendly. Your satisfaction is our priority, and it’s wonderful to know we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.
by A verified traveler
Posted May 19, 2024 on Expedia
Very slow elevator. Front desk very friendly. I am not a rewards member so my room was to be cleaned every 3 days which I like since I was live streaming a conference all week. Housekeeping came to my room every day. This was annoying. If you state a policy then it should be followed.
Comment from Hotel Management
May 21, 2024 by Guest Relation Management, Hotel Management
Hi Allison,Thank you for sharing your feedback on your recent stay. We are pleased to hear that you found our front desk team to be friendly and accommodating. Please know that we take your feedback seriously and will address this issue with our housekeeping team to ensure that our policies are followed diligently in the future. We appreciate your understanding and hope that this isolated incident does not deter you from considering us for future stays. We look forward to the opportunity to welcome you back and provide you with a more seamless experience!
by A verified traveler
Posted May 18, 2024 on Expedia
Comment from Hotel Management
May 20, 2024 by Guest Relations Specialist, Hotel Management
Hi Laura,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
by A verified traveler
Posted May 13, 2024 on Expedia
Comment from Hotel Management
Jun 3, 2024 by Guest Relations Specialist, Hotel Management
Hi Bruce,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler from Degraff
Posted May 13, 2024 on Expedia
Comment from Hotel Management
Jun 2, 2024 by Guest Relations Specialist, Hotel Management
Hi Kaylee,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
