I booked riverside view rooms and I was assigned city view. I talked to the front desk and I was told they did not have the rooms available. When I asked for my money to be returned, they said since it was a prepaid rooms they couldn’t make a refund. Terrible customer service. I paid extra for the view and I didn’t get the problem solved.
Catalina
2024 年 5 月入住 2 晚
10/10 超赞
Judmel
与配偶出行
2024年05月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very accommodating and quick with their service.