We booked king size bed with one sofa bed room but were assigned wrong rooms twice.( at the beginning,we were assigned to 2nd floor, we found that the room didn’t have a sofa bed, then we told the front desk, but she didn’t believe. We had to take a picture to show her. Then we were assigned to a room at 1st floor. We had to move luggage and our son from 2nd floor to 1st floor. Unfortunately the room at 1st floor didn’t have a sofa bed either. We had to take picture again to show her. Finally we were assigned to 2nd floor again and the room was just next to the 1st room we were assigned. It seems this hotel does not care about the customers.)Front desk service was not professional.
GUO QING
2024 年 4 月入住 1 晚
8/10 还可以
Jennie
与家人及幼儿出行
2024年04月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed our stay and the kids loved the pool!
Jennie
2024 年 4 月入住 1 晚
10/10 超赞
Jennifer
与配偶出行
2024年04月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean hotel with great dining options nearby
Jennifer
2024 年 4 月入住 1 晚
10/10 超赞
Lynne,Grand Rapids
商务旅客
2024年04月10日
满意:员工和服务
不满意:住宿条件和设施,服务设施
the hotel is outdated. Low level light. smelled like mens perfume when I came in
Lynne
2024 年 4 月入住 1 晚
10/10 超赞
Laurie
2024年04月9日
满意:员工和服务,清洁度
Laurie
2024 年 4 月入住 2 晚
10/10 超赞
Ben
与家人出行
2024年04月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Well prepared for exquisite service even at what I perceived to be maximum, or near maximum capacity.
Ben
2024 年 4 月入住 1 晚
10/10 超赞
Jonathan
与家人及幼儿出行, 与家人出行
2024年03月24日
满意:住宿条件和设施,员工和服务
Great stay. Room was clean..staff was very friendly