This place is a Hilton property in Beachwood Ohio, which would allow you to think this is a quality property under the Hilton brand. This property is in terrible condition. They made me change rooms after what was supposed to be a leak. The next room was dirty and run down. So I asked for another room and the room I got was just as bad. The tub was discolored and dirty. The sheets had stains on them. I literally slept with my clothes on… it was so disgusting I ended up checking out shortly after 6am, much different than the comfortable sleep till check out time. I’d never suggest anyone stay there even though the Beachwood community is a nice affluent suburb of Cleveland with lots of good restaurants and shopping.
Richard
2024 年 5 月入住 1 晚
2/10 糟糕
Chanel
2024年05月20日
不满意:住宿条件和设施,员工和服务
Horrible customer service. They gave me a room with the ceiling leaking
Chanel
2024 年 5 月入住 1 晚
6/10 一般
ashok
2024年05月20日
满意:员工和服务
不满意:住宿条件和设施
ashok
2024 年 5 月入住 2 晚
2/10 糟糕
Stewart
与家人出行
2024年05月19日
满意:住宿条件和设施,清洁度
不满意:员工和服务
That hotel owes me over one hundred and twenty eight dollars and I still haven't received my refund. I was told my numerous different people that I would get my refund in 5-10 business days and it's been over a month now!
Stewart
2024 年 4 月入住 1 晚
8/10 还可以
Kayla
与配偶出行
2024年05月12日
The room was not clean , so I did my own disinfecting and cleaning. The bathrooms definitely need an upgrade and the plumbing system needs some work. Overall I had a good stay.
Kayla
2024 年 5 月入住 1 晚
8/10 还可以
Carol
2024年05月4日
满意:员工和服务,清洁度
The printers did not work and the staff could not print something out for me, even if emailed to them.They all appeared to be out of ink.
Carol
2024 年 4 月入住 3 晚
10/10 超赞
Thom
商务旅客
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean. Good breakfast convenient to the office.
Thom
2024 年 4 月入住 3 晚
4/10 很差
Lamar
2024年04月28日
不满意:住宿条件和设施,清洁度
Property is outdated
Walls are damaged
Mattress is worn out
Furniture is old & worn out
Sofa is old with stains
Not what I expected from Hilton
& the price I paid….