Ratings based on 997 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 23, 2024 on Expedia
Comment from Hotel Management
May 25, 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Tim, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I are delighted to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted May 22, 2024 on Expedia
carpet was very dirty, some spots on the carpet was very sticky. The manager came and washed the sticky spot in our room in front of the bathroom door. we were there for 5 days and never had room service. we did get clean towels from the office,
Never for us again
Comment from Hotel Management
May 23, 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Nile,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND AIRPORT MIDDLEBURG HEIGHTS. You indicated that the uncleanliness of the carpet and the lack of housekeeping services hindered your experience. However, you mentioned that you did receive clean towels from the office, which was great to hear. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted May 13, 2024 on Expedia
We liked that we could leave our vehicles there as it is so close to the airport. We didn’t like the conflicting opinions between the staff who didn’t seem to know the answer.
We were concerned about the safety of the hotel because we couldn’t enter the establishment from the outside or from the inside if the elevator was not in operation. Also, our room was given to another guest who entered our room by using a key to our room. Therefore, we had very restless night!
Comment from Hotel Management
May 14, 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Bryan, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS regarding the convenience. I do apologize for the issues highlighted that hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted May 12, 2024 on Expedia
Good
Comment from Hotel Management
May 13, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Scott, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland Airport-Middleburg Heights. That you had an amazing time during your stay with us makes us very happy. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted May 9, 2024 on Expedia
It was dirty an the manager was very rude and rolling her eyes and didn't want to accommodate me and charge me extra for a dirty holes in wall room
Comment from Hotel Management
May 10, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Keyoka,Thank you for your review following your stay at Red Roof Inn Cleveland Airport-Middleburg Heights. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the rude staff, the uncleanliness mentioned and the other listed issues hindered your stay, which saddens us. In regard to the charges, I am seeing where you were only charged 20 extra for an upgrade and you paid by cash.Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted May 6, 2024 on Expedia
For an older property, it was very clean. Bathroom looked like all new. Bed was comfortable. No usb outlets on the electrical outlets. Stayed on the first floor and door is on the outside. Heard every time aomeone was locking/unlocking their car. Staff is very friendly. I would stay again.
Comment from Hotel Management
May 6, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Karla. The staff and I at the Red Roof Inn Cleveland Airport-Middleburg Heights appreciate your 4/5 score following your stay. I am happy that our comfortable bed, cleanliness and the other highlights pleased you. However, you stated that the noise mentioned, the lack of USB outlets and the other issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted May 2, 2024 on Expedia
Comment from Hotel Management
May 3, 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Jammae, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted Apr 30, 2024 on Expedia
Comment from Hotel Management
May 21, 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Christopher, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Cleveland Airport-Middleburg Heights appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. We value you as a our guest and welcome your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist
by A verified traveler
Posted Apr 19, 2024 on Expedia
Comment from Hotel Management
Apr 21, 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Denise, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted Apr 15, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hello Luis, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
