Ratings based on 969 Verified Reviews
3.3 Room cleanliness
3.9 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 12, 2024 on Expedia
The shower in the room flooded the bathroom, pipe from sink leaking all night bathroom floor wet
by A verified traveler
Posted May 10, 2024 on Expedia
Great for an overnight stopover.
Comment from Hotel Management
May 12, 2024 by Maudee, Hotel Management
Hi Ken,Thank you for your feedback, we are pleased to hear that you enjoyed your overnights stay.Kind RegardsIbis Budget C.H
by A verified traveler
Posted Apr 12, 2024 on Expedia
My room was small but very clean plus it was in walking distance to the shops and a five minute drive to the beach.
And even though my room was right next to the Pacific Hwy it was quiet plus with only one entry i felt safe and secure.
Comment from Hotel Management
Apr 24, 2024 by Ibis Front Office Team , Hotel Management
Thank you for your feedback on your recent stay with us. We are so glad you enjoyed your stay, and that our room had everything you needed for a quick stopover. We look forward to welcoming you back again soon.
by A verified traveler
Posted Apr 11, 2024 on Expedia
Ok for a quick stop over
Comment from Hotel Management
Apr 24, 2024 by Ibis Front Office Team , Hotel Management
Thank you for your feedback on your recent stay with us. We are certainly an easy & convenient location for our travelling guests to rest. With many local pubs, cafes & shops within walking distance to our hotel. We look forward to more improvements scheduled for this year to ensure our guests overall stay is quality.
by A verified traveler
Posted Apr 8, 2024 on Expedia
The bathroom gets flooded the water from the shower didn’t drain immediately to the drain because the floor waste didn’t have enough gradient and was in the wrong position
Comment from Hotel Management
Apr 24, 2024 by Ibis Front Office Team , Hotel Management
Thank you for your feedback on your recent stay with us. We as always encourage guests to see us onsite if they have any concerns so we can do our best to ensure a comfortable stay. Although some building flaws do make that diffucult. We have been listening however, & making updates needed for our hotel, many areas currenlty underway. We look forward to the improvements scheduled for this year to ensure our guests overall stay is quality.
by A verified traveler
Posted Apr 1, 2024 on Expedia
Horrible smell, felt dirty before we even walked in, lack of AC working, felt unsafe, otherwise wonderful conversation at front desk. Don’t expect ice or water. Linens and bed were pretty cheap.
Comment from Hotel Management
Apr 24, 2024 by Ibis Front Office Team , Hotel Management
Thank you for your feedback on your recent stay with us. We have been listening & making updates needed for our hotel, many areas currenlty underway. We look forward to the improvements scheduled for this year to ensure our guests overall stay is quality.
by A verified traveler
Posted Mar 26, 2024 on Expedia
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Comment from Hotel Management
Mar 29, 2024 by Jess, Hotel Management
Hi Andrea,Thank you for your review!
by A verified traveler
Posted Mar 26, 2024 on Expedia
This place needs a major restoration
Comment from Hotel Management
Mar 29, 2024 by Jess, Hotel Management
Hi Edwin,Thank you for your review.
by A verified traveler
Posted Mar 4, 2024 on Expedia
Our booking "got lost in the technology platform". We arrived around 5pm, and about five other couples were waiting for the staff person on the desk to give us our rooms given that the computer system was not working. She was unable to help. We were tired from a day on the road so went and found other accommodation rather than fight a tedious battle that was probably going to not result in a room for the night. Id never go there again.
Comment from Hotel Management
Mar 5, 2024 by Jess, Hotel Management
Hi Bruce,We would like to apologise for your experience with check-in.Thank you for your review.
by A verified traveler
Posted Mar 4, 2024 on Expedia
Shower had no perimeter on the floor to keep water in recess. Towels had to be put on floor to absorb bathroom water. Aircon had not been cleaned or maintained
Comment from Hotel Management
Mar 5, 2024 by Jess, Hotel Management
Hi Andrew, we would like to apologise about our accommodation not meet your expectations.Thank you for your review.
