The AC was broken for some reason so I spent my nights in a boiling room, I had the option to open the windows and deal with the noise outside or use a hand-size fan and deal with the noise too (it was broken too). Every day I contacted the staff about this issue and still acted like it was the first time to heard that.
If you are a VIP member, no VIP amenities nor room upgrade
Otherwise, Copenhagen is a spectacular city to be in, and the people are so friendly and welcoming... definitely, visiting again but please not this hotel