Have been there many times. The staff is great. Always happy to help. Beach area and the water is very nice. The food is good, omelets every morning for me. Admittedly the proprty is a little old and they are constantly trying to maintain it. Have seen some negative comments before. My thought is you get what you pay for and El Cozumeleño is always a great deal!
JAMES
2024 年 5 月入住 7 晚
4/10 很差
María Regina de Lourdes
与家人出行
2024年06月5日
满意:员工和服务
No le han dados mantenimiento en 10 años.
La comida horrible, de la peor calidad.
El personal muy amable.
Su playa es hermosa aunque no dio tristeza ver al arrecife completamente muerto
María Regina de Lourdes
2024 年 5 月入住 4 晚
8/10 还可以
ivonne
与家人出行
2024年06月4日
满意:清洁度、员工和服务、服务设施
El mobiliario muy deteriorado, menú muy pobre y demasiado básico .
ivonne
2024 年 5 月入住 1 晚
6/10 一般
Flor
2024年06月4日
不满意:住宿条件和设施,清洁度
Mala atención del personal en general
Flor
2024 年 6 月入住 1 晚
10/10 超赞
martha
与家人出行
2024年06月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good hotel with an excellent beach with a lot of fish. The staff were very friendly and they keep the place clean. Good food in the restaurant and many choices in the buffet. I enjoyed the daily stretching class in the morning.
martha
2024 年 5 月入住 9 晚
10/10 超赞
Martha Irene
与家人出行
2024年06月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The attention of a particular waiter, his name Luis, very friendly.
Martha Irene
2024 年 5 月入住 6 晚
4/10 很差
Diana
与配偶出行, 团体旅客
2024年05月31日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The hotel is very old and has not been updated in years. The hotel room was hot. They sent someone to fix it and still hot. It did not cool down to a mildly cool level till the next to last day.
The beach is absolutely gorgeous. So blue, numerous fish and amazing snorkeling. The beach area is tiny so all chairs are pretty close together. Lots of rocks near the shore which makes for great snorkeling but horrible to talk into the ocean each time.
The wait staff and bartenders were wonderful, always helpful and very kind. They deserve all the praise on this trip! The buffet was lackluster at best but they allow you to order off the menu for each meal, so that made up for the buffet on most days.
The hotel and rooms were terrible but the beach is beautiful…..