Ratings based on 359 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 10, 2024 on Expedia
Nothing
Comment from Hotel Management
May 10, 2024 by Mrs. HEN –Sales Manager, Hotel Management
Dear Richard, Thank you so much for taking the time to provide your feedback on our hotel. We really do appreciate it. we really do apologize that with some meetings for improving our service and the quality of our guest experience .We will review all your feedback with a view to improving. Thank you so much again for taking the time to provide it to us. All the best.
by A verified traveler
Posted May 1, 2024 on Expedia
Very convenient and close to the centre.
Comment from Hotel Management
May 2, 2024 by Mrs. HEN –Sales Manager, Hotel Management
Dear Nathalie, Thank you for the kind review. We are happy to hear that you had a pleasant stay with us. Your positive feedback is a source of motivation for us as we try to achieve higher standards of service and care. We look forward to extending the warm Hoi An Pho Library hospitality to you again on your next visit to Hoi An ! Warm regards,
by A verified traveler
Posted Mar 26, 2024 on Expedia
Great staff!!!!
Comment from Hotel Management
Mar 27, 2024 by Mrs. HEN –Sales Manager, Hotel Management
Dear Richard, Thank you for the kind review. We are happy to hear that you had a pleasant stay with us. Your positive feedback is a source of motivation for us as we try to achieve higher standards of service and care. We look forward to extending the warm Hoi An Pho Library hospitality to you again on your next visit to Hoi An ! Warm regards,
by A verified traveler
Hoi An
Posted Jan 23, 2024 on HotelsGreat stay ,nice quiet area.
Fantastic staff very helpful.
Good breakfast,including egg station and fruit .
Roof top pool
Comment from Hotel Management
Jan 24, 2024 by Mrs. HEN –Sales Manager, Hotel Management
Dear Richard, Thank you for the kind review. We are happy to hear that you had a pleasant stay with us. Your positive feedback is a source of motivation for us as we try to achieve higher standards of service and care. We look forward to extending the warm Hoi An Pho Library hospitality to you again on your next visit to Hoi An ! Warm regards,
by A verified traveler
Posted Jan 22, 2024 on Hotels
Comment from Hotel Management
Jan 24, 2024 by Mrs. HEN –Sales Manager, Hotel Management
Dear Drago, Thank you for the kind review. We are happy to hear that you had a pleasant stay with us. Your positive feedback is a source of motivation for us as we try to achieve higher standards of service and care. We look forward to extending the warm Hoi An Pho Library hospitality to you again on your next visit to Hoi An ! Warm regards,
by A verified traveler
Posted Nov 3, 2023 on Expedia
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Comment from Hotel Management
Nov 3, 2023 by Mrs. HEN –Sales Manager, Hotel Management
Dear Richard, Thank you for the kind review. We are happy to hear that you had a pleasant stay with us. Your positive feedback is a source of motivation for us as we try to achieve higher standards of service and care. We look forward to extending the warm Hoi An Pho Library hospitality to you again on your next visit to Hoi An ! Warm regards,
by A verified traveler
Posted Oct 31, 2023 on Expedia
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Comment from Hotel Management
Nov 1, 2023 by HEN –Sales Manager, Hotel Management
Dear Richard, Thank you for the kind review. We are happy to hear that you had a pleasant stay with us. Your positive feedback is a source of motivation for us as we try to achieve higher standards of service and care. We look forward to extending the warm Hoi An Pho Library hospitality to you again on your next visit to Hoi An ! Warm regards,
by A verified traveler
Posted Oct 22, 2023 on Expedia
the room was beautiful. delicious breakfast. good location. the pool looked really cool but we didn't get to use it as it was raining nonstop.
the provided toiletries were is very small bottles but we brought our own. during rainy season, the rain gets into the dining area and on the main stair so it gets quite slippery
Comment from Hotel Management
Oct 22, 2023 by Mrs. HEN –Sales Manager, Hotel Management
DearDiana, Thank you for the kind review. We are happy to hear that you had a pleasant stay with us. Your positive feedback is a source of motivation for us as we try to achieve higher standards of service and care. We look forward to extending the warm Hoi An Pho Library hospitality to you again on your next visit to Hoi An ! Warm regards,
by A verified traveler
Cute place to stay!
Posted Sep 8, 2023 on HotelsSuper cute! Best part was the whiff of lemongrass coming into the room initially. So calming and relaxing. Staff was great, kind, and helpful. Great location. No complaints here. Definitely would stay here and and recommend!
Comment from Hotel Management
Sep 10, 2023 by Mrs. HEN –Sales Manager, Hotel Management
Dear Lienette, Thank you for the kind review. We are happy to hear that you had a pleasant stay with us. Your positive feedback is a source of motivation for us as we try to achieve higher standards of service and care. We look forward to extending the warm Hoi An Pho Library hospitality to you again on your next visit to Hoi An ! Warm regards,
by A verified traveler
Posted Jul 21, 2023 on Expedia
Affordable and conveniently located within walking distance of the pedestrian area.
Comment from Hotel Management
Jul 21, 2023 by Mrs. HEN –Sales Manager, Hotel Management
Dear Carlos Bernardo, Thank you for the kind review. We are happy to hear that you had a pleasant stay with us. Your positive feedback is a source of motivation for us as we try to achieve higher standards of service and care. We look forward to extending the warm Hoi An Pho Library hospitality to you again on your next visit to Hoi An ! Warm regards,
