评分基于 62 条真实点评
4.8 客房清洁度
4.8 服务和员工
4.8 客房舒适度
4.6 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2023年3月1日 发布在：Hotels
也許是因為三年疫情的關係，入住的客房熱水器損壞，但是櫃檯人員馬上安排我們去另一間客房洗澡，隔天熱水器也已經修好，飯店也提供我們免費一次SPA補償，在整體的服務態度上良好。
酒店管理层的评论
2023年3月15日，回复：酒店管理层 Simona & The Pavilions Bali family
Dear KuoJung,Greetings from The Pavilions Bali!Thank you for your kind feedback and please accept our sincerest apologies for the maintenance issue experienced during your stay.I am pleased to read your appreciation for our prompt rectification and trust you enjoyed the remainder of your stay.Looking forward to welcoming you back to the Island of the Gods very soon.Warmest Regards,
用户：真实旅客
入住感受
发布日期：2023年1月17日 发布在：Hotels環境清淨，但蚊子及毛毛蟲很多，我住了4个晚上，在私人泳池的毛毛屍体都沒有清理;早餐还可以，整体只可打6分。
酒店管理层的评论
2023年2月21日，回复：酒店管理层 Simona & The Pavilions Bali Family
Dear Traveler,Greetings from The Pavilions Bali!Thank you for sharing your constructive feedback with us, especially about the cleanliness, since we are in a tropical area and currently in the rainy season making some wild nature more active. Please rest assured that your comments will assist us in further improving our service delivery to ensure we meet and where possible exceed our guests' expectations.We hope you give us a second chance to deliver the promise of a dream vacation.Warmest Regards
用户：真实旅客
发布日期：2024年3月2日 发布在：Expedia
Beautiful resort, wonderful staff, beautiful grounds and amazing villa
酒店管理层的评论
2024年3月9日，回复：酒店管理层 Simona & The Pavilions Bali family
Dear Donnalee, Greetings from The Pavilions Bali! Thank you for this lovely review, we are happy to read how much you enjoyed our services and facilities. We look forward to welcoming you back to our "Heaven on Earth". Warmest Regards,Simona & The Pavilions Bali family
用户：真实旅客
发布日期：2024年1月31日 发布在：Hotels
酒店管理层的评论
2024年2月10日，回复：酒店管理层 Simona & The Pavilions Bali family
Dear Daehyun ,Thank you for the 5 stars review. We hope that we will not have to wait too long to welcome you back to our corner of paradise.Warmest Regards,
用户：真实旅客
利便性の整った閑静なヴィラ
发布日期：2024年1月20日 发布在：Hotels観光客が多いメインのとおりから奥まった場所に位置し、静かで閑静な場所にあるヴィラでした。
部屋も明るく、十分な広さと清潔感を備えています。
庭の手入れもされており、のんびり過ごすにはとても良い所です。
朝食の手配は、モバイルフォンを使うユニークな方法ですが、指定時間には完璧に届けられます。
日本語は通じないので多少の英語は必要かもしれません。
ただ、この価格帯でアメニティ（歯ブラシが無い）が若干不足いている点は残念でした。
でも。バスタブもありお湯の温度調整にも問題ないのでストレスは感じません。
徒歩で街歩きやビーチへ行くには良い立地なのでまた利用したいと思います。
酒店管理层的评论
2024年2月10日，回复：酒店管理层 Simona & The Pavilions Bali family
Dear Traveler,Greetings from The Pavilions Bali!Thank you for your kind feedback, we are delighted that you enjoyed the intimate privacy of our Balinese villas and our convenient city center location. Bathroom amenities like shaving kit or toothbrush are indeed available on request through our Butler team or webapp and we apologize if we failed to clearly convey this message.We look forward to welcoming you back in a future occasion.Warmest Regards,
用户：真实旅客
发布日期：2024年1月3日 发布在：Expedia
酒店管理层的评论
2024年1月20日，回复：酒店管理层 Simona & The Pavilions Bali family
Dear Krishna,Thank you for this 5-star review, we hope that we will not have to wait too long to welcome you back to our corner of paradise!Warmest Regards,
用户：真实旅客
发布日期：2023年12月30日 发布在：Expedia
Not a good experience for me. The staff is friendly and the grounds are nice, but that's not hard to find in Bali.
The wifi didn't work for me and it took them a few hours to fix, although they did try their best. The whole complex needs new air conditioners, which are small and old and not equipped to handle this kind of heat. That's especially true in the small fitness room, which was so hot I couldn't use it.
Even the pool was hot; in fact, due to the heat and the layout of the pool, it was the warmest water I've ever swam in.
To top it off, they made me wait while they checked the room, but somehow forgot to notice, or notify me, that I had left my computer and phone charger behind.
酒店管理层的评论
2024年1月6日，回复：酒店管理层 Simona & The Pavilions Bali family
Dear John,Greetings from The Pavilions Bali!Thank you for sharing your comments, we were sorry to read that you did not enjoy your stay with us to the fullest. Kindly accept our sincerest apologies for the service inconsistencies experienced rest assured that your feedback has been shared with all concerned to assist us in further improving our guest experience.We would like to reassure you that A/C units throughout the resort are regularly maintained and replaced as necessary, however it does take some time to cool down a room when first turning on a unit, particularly in this hot and humid season.I hope you give us another chance to welcome you back to The Pavilions Bali in a future occasion.Warmest Regards,
用户：真实旅客
发布日期：2023年12月15日 发布在：Expedia
The Pavilions is set back off the main road through Sanur, it is very quiet woth no noise from traffic.
The villas have a good size pool about 7m long 2 m wide and 1.25 depth, so good for a short swim.
The villa has a fridge and icebox handy to pop am icecream in. TV in the main room. A good size bath and outdoor shower. The bed has a mosquito net that you can pull around the bed. Joga was our excellent butler.
The Jahe restaurant is great for dinner, we also had breakfast here a few mornings but you can get breakfast delivered to your room. Too many names to remember here sorry but stop by on an evening for a cocktail.
The pool area has an all day light menu fabulous sandwiches.
Tania was my spa lady where i had a great pedicure and foot massage.
There is a small gift shop by reception which some lovely trinkets.
Sanur itself has lots of nearby restaurants, the beach is about 800m there is no direct access. Once on the beach there is a paved area for a couple of miles that you can cycle or walk. (Bikes available to hire on the main road).
Would i come back- yes i most certainty will.
Thank you so much for looking after us so well.
酒店管理层的评论
2024年1月1日，回复：酒店管理层 Simona & The Pavilions Bali family
Dear Maria,Greetings from The Pavilions Bali!Thank you for your glowing feedback, It’s lovely to read that you truly enjoyed every aspect of your Pavilions experience; from the peace and tranquility of our tropical oasis in the heart of Sanur, to our signature in villa breakfast. Our therapist Sonia was delighted to read your kind commendation for our wellness rituals.We look forward to welcoming you back to the Island of the Gods in the near future!Warmest Regards,
用户：真实旅客
发布日期：2023年11月23日 发布在：Expedia
The pool villa was secluded, private and very quiet. Would definitely stay here again. We checked in late which was well handled by security, quickly getting us to our room and settled. Breakfast in the villa each morning was a treat.
酒店管理层的评论
2023年12月9日，回复：酒店管理层 Simona & The Pavilions Bali family
Dear Nicole & Geoff,Greetings from The Pavilions Bali!We were delighted to read that you took full advantage of your stay in our "Heaven on Earth" and how much you enjoyed our signature in-villa breakfast - bets enjoyed poolside.We hope to welcome you back to the Island of the Gods real soon.Warmest Regards,
用户：真实旅客
发布日期：2023年11月16日 发布在：Expedia
酒店管理层的评论
2023年12月9日，回复：酒店管理层 Simona & The Pavilions Bali family
Dear Vivienne,Greetings from The Pavilions Bali!Thank you for the 4 star review. Do let us know if you would like to share any feedback to further improve our service delivery, ensuring we meet and whenever possible exceed our guests' expectations.Warmest Regards,
