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“nice”

“接待職員每位都好有禮貌，有主動了解客人需要。不足之處是執房職員每日都一大早，來問可否執房間？其實如果客人連續住宿，可主動多問是否要求改變執房時間。不要打擾客人休息。”

“Room was upgraded to higher floor, with a better view. Interior OK, not too old but clean. Wall electricity socket comes with USB plug, if it comes with type C as working table, it is much much better. TV can be cast (by chromecast), however, it takes time to locate which TV is my room. Breakfast is included, taste OK. Choices are sufficient. Check-in/out is smooth, I am more appreciated if check out time is 12pm (now is 11am).”

“房間雖然細小，但乾淨整齊，附近很多食肆及商店，很方便”

“設施有點兒老舊，員工有禮熱誠。”

“Excellent customer service and room view.”

“附近没餐食”

“乾淨方便客氣 會說中文的員工變多也親切。 ”

“很讚”

“总体还不错，就是大堂的工作人员比较冷漠”

“Location is perfect.”

“所有員工態度很友善。謝謝各位，祝新年進步。 ”

“We’ve been here many times, and among a lot of the 5-star hotels we’ve stayed in HK, this is one of my favourites. Grand hyatt HK is definitely one of the best in terms of value for money! Mr Scott Lui from the club lounge is super kind to guests and makes everyone feel welcome. ”

“CP值可以,房價算便宜。 服務態度好，Check in 及out 的前枱職員友善有禮貌。 可惜週邊環境差，但三分鐘走出大街,就是銅鑼灣繁華的中心。”

“離鐵路有點遠 不過房間環境不錯 大堂比較吵鬧但不影響入住體驗 性價比高 套房設備齊全”

“Ok but can be better. Need a little renovation”

“等候拎房咭時間太耐 附近餐飲店舖太少”

“非常适合家庭度假”

“We had a late check-in arriving from Disneyland, the front desk receptionist, Ms. Bobo Ngai, very attentive personnel, she gave us a very warm welcome, providing all information we might need during our stay. It's almost a ritual, every time we visit HK, our last stay should be in the Hotel Icon, no others and it cannot be reverse either in our trip plan. On our firt day of arrival to HK, we chose other hotels which we also stayed with satisfaction, however, not to be disappointed or leaving……

“電視 是個缺點 空間小 電視在牆上 廁所旁邊 出入 可能撞到”