The hotel was under construction and we were not notified of this beforehand. There was no pool. We were yelled at for entering the hotel at 1am, but the lady at check in never said anything about a night time entering policy. Some of the staff was incredibly friendly and sweet. But overall I felt a tad uncomfortable about being scolded for entering and with the construction going on.
Michelle
2024 年 5 月入住 1 晚
6/10 一般
Miss Chrishanna,Southfield Mi
与配偶出行
2024年05月26日
满意:清洁度
Room was nice even though the hotel was being renovated
Miss Chrishanna
2024 年 5 月入住 1 晚
4/10 很差
David
与家人出行
2024年05月25日
不满意:员工和服务、服务设施、住宿条件和设施
The property was under a large renovation which was not advertised in the Expedia.ca listing
In the room
During our 2nd night of 2
The toilet broke and could not be flushed without
Taking off the lid and manually releasing the toilet flap
In the morning
There just was not any breakfast
Room rate included breakfast
So we did not receive what we had paid for
David
2024 年 5 月入住 2 晚
2/10 糟糕
David
与家人出行
2024年05月22日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Walked into the lobby and the hotel manager was wearing a N95 mask because of the amount of dust from construction. Since it was past the time I could get a refund I figured I do not spend that much time in the Lobby so I could deal with 5 minutes of dust at check in. What I did not know was that because of the dust the fire alarms kept going off from 5:30pm to 11:30pm and then again the next morning at 6:am to 9:30am. They refused to offer any sort of compensation since they stated that it was posted it was under remodeling(I did not see that on anywhere on the listing so not sure where they mention it). I talked with the general manager and pointed out that even if they had posted about remodeling that does not include fire alarms going off repeatedly making it impossible to have a restful stay. The way they handled the situation tells me they are not concerned with their review ratings or customer relations. I would avoid this hotel and any that are under the same management group. You can see other reviews around this same time having the same issue.
David
2024 年 5 月入住 2 晚
8/10 还可以
Marina
与家人出行, 商务旅客
2024年05月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
En general esta bien, solo que la alberca estaba en mantenimiento y esa parte no se veía bien
Marina
2024 年 5 月入住 4 晚
6/10 一般
Sylvia
2024年05月20日
满意:员工和服务
不满意:住宿条件和设施,清洁度
The property was under construction without our knowledge
Sylvia
2024 年 5 月入住 2 晚
10/10 超赞
Sherri
2024年05月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice quiet place
Sherri
2024 年 5 月入住 1 晚
10/10 超赞
Shalawn
与家人及幼儿出行
2024年05月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful stay! The room was larger than I expected
Shalawn
2024 年 5 月入住 1 晚
10/10 超赞
kamod,Hamilton
2024年04月1日
满意:清洁度、员工和服务、住宿条件和设施
kamod
2024 年 3 月入住 2 晚
4/10 很差
Erik
与家人出行
2024年03月30日
满意:清洁度
不满意:住宿条件和设施,服务设施
Property was under renovation. Pool was not available but was still shown in amenities. Room was renovated, but clear shortcuts with no closet door, safe on floor, and very old microwave. Clear smell of weed smoke from room next door. Check in precess seemed to be slow. Staff was very friendly.