Ratings based on 989 Verified Reviews
2.4 Room cleanliness
3.0 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 18, 2024 on Expedia
Comment from Hotel Management
May 22, 2024 by Manager, Hotel Management
Hello Mohammed,We are overjoyed to hear that you had an exceptional experience at our hotel! We hope to welcome you back soon for another memorable stay.
by A verified traveler from Eastpointe
Posted Apr 28, 2024 on Expedia
Comment from Hotel Management
May 1, 2024 by Manager, Hotel Management
Hello Carl, We are sorry to hear that you did not fully enjoy your stay with us. Please feel free to reach out to us with any feedback you may have so we can address any concerns you encountered. We value your input and hope to better serve you in the future.
by A verified traveler
Posted Apr 26, 2024 on Expedia
Not clean
Comment from Hotel Management
Apr 30, 2024 by Manager, Hotel Management
Hello john,We appreciate your feedback and apologize for any inconvenience caused. Rest assured we will address this matter with our housekeeping team to ensure the highest cleanliness standards are maintained for all our guests. Your comments are important to us as we strive to improve our services continuously.
by A verified traveler
Posted Apr 25, 2024 on Expedia
Comment from Hotel Management
Apr 26, 2024 by Manager, Hotel Management
Hello William,We're thrilled to hear you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.
by A verified traveler
Posted Apr 21, 2024 on Expedia
Comment from Hotel Management
May 13, 2024 by Manager, Hotel Management
Hello Shontaye, We appreciate you choosing our hotel for your stay. If you have any feedback to share, please don't hesitate to reach out to us. We value your input and would love the opportunity to address any concerns you may have. We hope to welcome you back in the future.
by A verified traveler
Posted Apr 17, 2024 on Expedia
Room quality is average, but worth the price. Easy access to everything needed. Tucked out of the way and quiet
Comment from Hotel Management
Apr 19, 2024 by Manager, Hotel Management
Hello Ryan,We appreciate your feedback on our room quality and convenient location. We strive to offer a comfortable stay for all our guests. It's great to hear that you found our hotel tucked away and peaceful during your visit. Thank you for choosing to stay with us.
by A verified traveler
Posted Apr 15, 2024 on Expedia
They said 2 dollars for room they charged me 50 dollars
Comment from Hotel Management
Apr 17, 2024 by Manager, Hotel Management
Hello Bassam, We apologize for any confusion regarding our room rates. We recommend contacting our management directly to address any billing discrepancies. Thank you for sharing your feedback with us.
by A verified traveler
Posted Apr 14, 2024 on Expedia
Comment from Hotel Management
May 7, 2024 by Manager, Hotel Management
Hello Vejay, We appreciate you choosing our hotel for your stay. If there were any areas of concern during your visit, please feel free to contact us directly so we can address them promptly and ensure a better experience next time. We value your input and hope to welcome you back.
by A verified traveler
Posted Apr 11, 2024 on Expedia
Room worth price, relatively quiet stay. Room on 3rd floor. Building maintenance poor. Floors creak and sag. Elevator needs repairs, limited how water, shower touchy, requires constant adjustment. Overall decent hotel for area.
Comment from Hotel Management
Apr 12, 2024 by Manager, Hotel Management
Hello Ryan,We appreciate your feedback on your recent stay with us. We are pleased to hear you found the room to be of good value and had a relatively quiet stay. We have noted your comments regarding the building maintenance and will address them accordingly. Your input helps us improve our services for future guests.
by A verified traveler
Posted Apr 9, 2024 on Expedia
During my stay I found roaches in my room and the management don’t wanna don’t anything about or give me a refund
Comment from Hotel Management
Apr 11, 2024 by Manager, Hotel Management
Hello Davontae, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
