Ratings based on 552 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 20, 2024 on Expedia
by A verified traveler
Posted May 20, 2024 on Expedia
Hotel hallways smell carpet need cleaning.
Comment from Hotel Management
May 20, 2024 by Hotel Management , Hotel Management
Dear Dion, Thank you for your feedback about your stay at Extended Stay America. On behalf of hotel management, we apologize for the unpleasant smell and the condition of the carpets in the hallways. We are addressing this issue promptly and taking steps to ensure a fresher and cleaner environment. Your comments are important to us, and we hope to welcome you back soon to experience the improvements.Sincerely,Hotel Management
by A verified traveler
Posted Apr 26, 2024 on Expedia
The staff were great but the rooms were really run down. We booked a non smoking room but the room obviously was at some point a smoking room because it smelled so badly of stale old smoke. For what we paid and how much time in the room we spent since we were attending the draft in Detroit it wasn’t the worst but could very well be updated and more comfortable.
Comment from Hotel Management
Apr 27, 2024 by Hotel Management , Hotel Management
Dear Alexandra, Thank you for your feedback, and we appreciate your kind words about our staff. We apologize for any inconvenience caused by the condition of the room and the lingering smell of smoke. Ensuring a comfortable and pleasant stay for our guests is important to us, and we will take your comments into consideration as we strive to make improvements. Your satisfaction is our priority, and we hope to have the opportunity to provide you with an updated and more comfortable experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted Apr 24, 2024 on Expedia
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by A verified traveler
Posted Apr 10, 2024 on Expedia
I liked the staff
Comment from Hotel Management
Apr 11, 2024 by Hotel Management, Hotel Management
Dear Alicia, Thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. It is important to us for our guests to have a great experience, and we are delighted to know that we exceeded your expectations. Thank you again, and we hope to have the opportunity to welcome you back very soon.Sincerely,Hotel Management
by A verified traveler
Posted Apr 7, 2024 on Expedia
The ladies at the desk are always friendly and polite.
They need a few more options for breakfast food.
Comment from Hotel Management
Apr 8, 2024 by Hotel Management, Hotel Management
Dear Carmen, Thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. Your suggestion regarding breakfast options is appreciated and will be considered for future improvements. We strive to provide a pleasant experience for all our guests and look forward to welcoming you back to the Extended Stay America!Sincerely,Hotel Management
by A verified traveler
Posted Mar 29, 2024 on Expedia
The Kitchen didn't have any utensils. Not even a cup. Checked with the front desk and they told that they ran out of them!
Very old property with broken windows and broken heater!
Comment from Hotel Management
Mar 29, 2024 by Hotel Management , Hotel Management
Dear Venkatesh, We apologize for the inconvenience you experienced during your stay. Your feedback is concerning, and we regret any inconvenience caused by the lack of utensils and maintenance issues. Rest assured, we are actively addressing these concerns with our team to ensure improvements. Providing a comfortable and well-equipped environment for our guests is essential. We understand your disappointment and frustration and apologize for falling short of your expectations. Your comments are invaluable as we strive to enhance our services. We hope you will consider giving us another chance in the future to provide you with a much-improved experience. Sincerely,Hotel Management
by A verified traveler from Detroit
Posted Mar 3, 2024 on Expedia
The property is outdated it gives you motel vibes. Kitchen net wore out
Comment from Hotel Management
Mar 4, 2024 by Hotel Management , Hotel Management
Dear Chiquita, Thank you for the honest evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope you will give us another opportunity to provide you with the great visit you deserve and to show you why we are an excellent choice when visiting here.Sincerely,Hotel Management
by A verified traveler from Detroit
Posted Mar 3, 2024 on Expedia
Pleasant staff. Room clean and comfy.
Comment from Hotel Management
Mar 4, 2024 by Hotel Management , Hotel Management
Dear Charraine, Thank you for sharing your honest feedback regarding your time at Extended Stay America. We regularly receive praise for our clean and comfortable rooms, and we are glad that you appreciated our staff. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management
by A verified traveler
Posted Feb 29, 2024 on Hotels
