The facilities and people were great. The breakfast was horrible. I ended up goung through McDonald's drive through.
Terry
2024 年 4 月入住 1 晚
10/10 超赞
Eileen
与配偶出行
2024年03月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly and helpful staff
Eileen
2024 年 3 月入住 2 晚
4/10 很差
Lawrence
与家人出行
2024年01月29日
满意:员工和服务
Clean room, dead battery on door, room phone not working, no safe, limited hot water. Had two rooms and wanted connectivity, hotel staff said it could be done, manager said No. I am not staying at this hotel again!
Lawrence
2024 年 1 月入住 1 晚
8/10 还可以
William,Cambridge
商务旅客
2024年01月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Brett was friendly and helpful. Room was clean, bed soft. Close to many stores and restaurants.
Waking to the sound of Dumpster/Garbage Truck noise at 4:20am was not pleasant.
William
2024 年 1 月入住 1 晚
2/10 糟糕
Patrick
与家人出行, 团体旅客
2024年01月8日
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
I booked two rooms with (accessibility) thorugh Expedia. When I arrived ! was given one room very different from the other. The smaller room had a bed pushed up agaist the wall. I could not believe that this was adequate for someone who needed more access points. When I went to share my concerns with the front desk I was told I had to deal with Expedia as they were responsible for booking the two different rooms. I called Expedia and they worked on having me moved to another room. They cancelled my room and re booked me for another room. When I went to the front desk as directed by Expedia no information was sent to Hampton Inn and they were unable to move me to another room. Now I have to call Expedia again to have confirmation numbers given directly to the fron desk over the phone. I was charged more money for the alternate room.
My issue:
Why did Expedia book me two different rooms? Should I not be made aware of the avaiabilty?
Even when Expedia tries to solve the issue they did not follow through to ensure all was communicated with the Hotel.
Why am I being charged more money when it was Expedia that messed up?
Lastly, I do not like Hampton Inn blaming Expedia or vice versa. As partners in business this is not a good practice.
This is a bigger problem than the Hampton Inn. This is customer service issues with Expedia. I am a Gold member with Expedia and I have booked most every stay through Expedia.
I think it is time for a change!
Patrick
2024 年 1 月入住 2 晚
10/10 超赞
Steve
2023年12月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was being renovated when I stayed. The staff was very friendly and responsive. While not a walkable area, you are near a bunch of shopping and dining options. The fact it's just off I-275 is a plus.