Ratings based on 975 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 28, 2024 on Expedia
I had a very poor experience at this hotel. Although it mentions breakfast is included, it only consists of cereal and pancakes, which I don’t consider a proper breakfast. Additionally, the washroom was broken and not properly maintained, with a strong smell of marijuana, making it very unpleasant. The overall area was dirty and felt unsafe. The hotel is very cheap in quality and not recommended.
Comment from Hotel Management
May 28, 2024 by Management, Hotel Management
Thank you for taking the time to provide us with your honest feedback regarding your recent stay at our property. We sincerely apologize for any inconvenience or discomfort you experienced.We understand your concern regarding the food options available during your stay. While we regret that you did not see the full range of options we offer, please rest assured that we strive to provide a variety of choices to accommodate all our guests' preferences. In addition to the items you mentioned, we also offer hot waffles, cereal, yogurt, apples, mandarins, oatmeal, juice, and coffee. Your feedback has prompted us to review our signage and communication to ensure that all guests are aware of the available options.Regarding the marijuana smell you mentioned, we want to assure you that our property is strictly smoke-free. However, we understand that odors from external sources can sometimes permeate the air, especially if a guest is smoking nearby. Please know that we take such matters seriously, and we are continuously monitoring our property to ensure that all guests adhere to our no-smoking policy.Your satisfaction is our top priority, and we are committed to addressing the issues you raised to enhance the overall experience for our guests. We appreciate your understanding and hope that you will consider staying with us again in the future, giving us the opportunity to provide you with the excellent service and comfort you deserve.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.
by A verified traveler
Posted May 26, 2024 on Expedia
I had a wonderful stay
Comment from Hotel Management
May 28, 2024 by Management, Hotel Management
We're delighted to hear that you enjoyed your stay with us! Thank you for choosing our property, and we look forward to welcoming you back in the future.
by A verified traveler
Posted May 25, 2024 on Expedia
Property is a small hotel with lots of parking around the area. We had a mixup due to Expedia but the lady at the front desk was kind enough to keep looking for my reservation and finally found it.
Upon opening the room, there was a strong smell of weed for a few minutes. In general, in the lobby area you could smell weed on people. The rooms are cozy with two nightstands, a couch and a study table. Bathroom had nice flow of hot and cold water.
Breakfast options are coffee, orange juice, waffles, yogurt, coffee and fruits. Fruits did not seem fresh so we didn’t eat those both the mornings. Weekend breakfast hours are 7 AM - 10 PM and weekday hours are 6 AM - 9 PM. Try to go early in the morning so you don’t have to wait the queue for breakfast.
Checkout was okay, front desk lady asked us to just leave the keycards on the front desk and done.
If you are travelling on a super tight budget, this little hotel can be a good option.
Comment from Hotel Management
May 25, 2024 by Management, Hotel Management
Thank you for taking the time to share your feedback with us regarding your recent stay. We truly value your input and are committed to providing exceptional guest experiences.We're glad to hear that overall, you enjoyed your time with us. However, we understand the concern you raised regarding the lingering marijuana smell in the lobby. Please accept our sincerest apologies for any discomfort this may have caused during your stay.As a 100% smoke-free property, we take great care to enforce this policy diligently. However, we acknowledge that despite our best efforts, odors from outside sources, such as guests who may have smoked in designated areas, can occasionally infiltrate common areas.Rest assured, we are continuously exploring ways to minimize the impact of such occurrences on our guests' experiences. Your feedback serves as a valuable reminder of the importance of this ongoing effort.Once again, thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.
by A verified traveler
Posted May 21, 2024 on Expedia
Comment from Hotel Management
May 22, 2024 by Management, Hotel Management
Thank you for taking the time to rate your recent stay at Quality Inn & Suites Warren Detroit. We are delighted to hear that you had a great experience with us and that we met your expectations.Your positive feedback means a lot to us, as it serves as encouragement for our team to continue delivering exceptional service to all our guests. We strive to create memorable experiences for every individual who walks through our doors, and it is incredibly rewarding to know that we have succeeded in doing so during your stay.We want you to know that you are always welcome at Quality Inn & Suites Warren Detroit for any of your lodging needs in the future. Whether you're visiting for business or leisure, we will be here to ensure that your stay is comfortable, enjoyable, and hassle-free.Please feel free to reach out to us directly if you have any special requests or if there is anything we can assist you with when planning your next visit. We are here to make your future stays with us as pleasant and convenient as possible.Once again, thank you for choosing Quality Inn & Suites Warren Detroit. We look forward to welcoming you back soon for another wonderful stay.Warmest regards.
by A verified traveler
Posted May 21, 2024 on Expedia
Staff was nice. Clean room.
Comment from Hotel Management
May 22, 2024 by Management, Hotel Management
Thank you for taking the time to rate your recent stay at Quality Inn & Suites Warren Detroit. We are delighted to hear that you had a great experience with us and that we met your expectations.Your positive feedback means a lot to us, as it serves as encouragement for our team to continue delivering exceptional service to all our guests. We strive to create memorable experiences for every individual who walks through our doors, and it is incredibly rewarding to know that we have succeeded in doing so during your stay.We want you to know that you are always welcome at Quality Inn & Suites Warren Detroit for any of your lodging needs in the future. Whether you're visiting for business or leisure, we will be here to ensure that your stay is comfortable, enjoyable, and hassle-free.Please feel free to reach out to us directly if you have any special requests or if there is anything we can assist you with when planning your next visit. We are here to make your future stays with us as pleasant and convenient as possible.Once again, thank you for choosing Quality Inn & Suites Warren Detroit. We look forward to welcoming you back soon for another wonderful stay.Warmest regards.
by A verified traveler
Posted May 15, 2024 on Expedia
Nice clean
Comment from Hotel Management
May 16, 2024 by Management, Hotel Management
Thank you sincerely for taking the time to provide us with your valuable feedback. Your input is instrumental in helping us enhance our services and ensure that every guest experience is exceptional.We genuinely hope to have the opportunity to welcome you back in the future and provide you with an unforgettable experience that exceeds your expectations.Should you have any further concerns or suggestions, please do not hesitate to reach out to us directly. Your feedback is valuable as we continue to refine our services.Thank you once again for choosing Quality Inn & Suites Warren Detroit. We look forward to the pleasure of serving you again soon.
by A verified traveler
Posted May 15, 2024 on Expedia
Friendly staff. Quiet. Coffee maker in room
Comment from Hotel Management
May 16, 2024 by Management, Hotel Management
Thank you sincerely for taking the time to provide us with your valuable feedback. Your input is instrumental in helping us enhance our services and ensure that every guest experience is exceptional.We genuinely hope to have the opportunity to welcome you back in the future and provide you with an unforgettable experience that exceeds your expectations.Should you have any further concerns or suggestions, please do not hesitate to reach out to us directly. Your feedback is valuable as we continue to refine our services.Thank you once again for choosing Quality Inn & Suites Warren Detroit. We look forward to the pleasure of serving you again soon.
by A verified traveler from Tulsa
Posted May 13, 2024 on Expedia
I booked this property because it had an 8 for the rating, I don't know where those people stayed but it was NOT at this hotel. When I got there, I stood in line to check in for about 20 min because the front desk guy was away from the desk "dealing with a problem". Then he had issues checking me in, when he solved them he gave me my key and just wasn't polite at all. We got into our room and the toilet was stopped up. I tried to call the front desk but I couldn't get a hold of him so my daughter went down and after a long while, she came up with a plunger for US to fix the toilet. US! After i tried many times, i called the hotel, with my cell phone and got a hold of the front desk guy and asked for a different room. He said he would come up to fix the toilet. When he came up, he told me that I had to really push on the lever for it to flush and that i really had to pull hard for the shower to turn on. He was rude when he was telling me these things. Also the sink was draining very slow. Looking around the room, I saw that the wall paper was peeling off the walls. We were finally just going to go to bed when my daughter saw that the window was opened and unlocked. In the morning, we went to go eat breakfast which we were then informed it wasn't opened until 7am. Overall this was not a hotel worth an 8 rating! We were only in Detriot for 1 night and it was a dissapointment that we had such a bad experience in this hotel!
Comment from Hotel Management
May 13, 2024 by Management, Hotel Management
Thank you for taking the time to provide us with detailed feedback regarding your recent stay at our hotel. We sincerely apologize for the unpleasant experience you encountered from the moment you checked in.First and foremost, we want to address your concerns regarding the attitude of our front desk staff. Providing exceptional customer service is a top priority for us, and it deeply saddens us to hear that our team fell short of meeting your expectations in this regard. Rest assured, we will take immediate action to address this matter internally to ensure that all of our guests are treated with the utmost respect and professionalism.Additionally, we are truly sorry for the issues you encountered with the condition of your room. Your comfort and satisfaction are of paramount importance to us, and it is unacceptable that you did not find your accommodations up to our usual standards. We have already alerted our maintenance team to rectify any issues promptly and ensure that such incidents do not occur in the future.Please know that this is not the impression we want our guests to have after staying at our hotel, and we sincerely regret any inconvenience or discomfort you may have experienced as a result.We understand that you may be hesitant to return, but we hope you will consider giving us another chance to exceed your expectations in the future. Should you decide to stay with us again, please don't hesitate to reach out to the hotel directly. As a gesture of our apology and appreciation for your understanding, we would like to offer you a 15% discount off your next stay with us.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. We value your feedback as it helps us to continually improve our services and ensure that all of our guests have a positive experience during their time with us.
by A verified traveler
Posted May 12, 2024 on Expedia
So good
Comment from Hotel Management
May 14, 2024 by Management, Hotel Management
We are delighted to hear that you had a fantastic stay at Quality Inn & Suites Detroit-Warren! Your positive experience and feedback serve as a source of motivation for us to continually strive for excellence in all that we do.Thank you for choosing our hotel, and we sincerely hope to have the pleasure of welcoming you back in the future for any of your lodging needs. Should you require any assistance or have any questions, please don't hesitate to reach out to us.Once again, thank you for your patronage, and we look forward to the opportunity to host you again soon!
by A verified traveler
Posted May 9, 2024 on Expedia
Good service
Comment from Hotel Management
May 10, 2024 by Management, Hotel Management
It's fantastic to hear that you enjoyed the service during your stay! We're committed to providing exceptional experiences for all our guests, and we're thrilled that you had a positive experience. Your satisfaction means the world to us, and we'd be honored to welcome you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. Until then, safe travels, and we look forward to seeing you again soon!
