Ratings based on 985 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 19, 2024 on Expedia
Quiet room. Close to train. About a mile from historic area
by A verified traveler
Posted Apr 23, 2024 on Expedia
Everything was excellent.
Comment from Hotel Management
May 14, 2024 by i.A. Jana Bellmann | Guest Relation Coordinator, Hotel Management
Thank you for sharing your thoughts on your stay with us. We especially appreciate the positive comments and hope to see you again soon! Best regards,i.A. Jana Bellmann Guest Relation Coordinator
by A verified traveler from Nanaimo
Posted Mar 28, 2024 on Expedia
Overall this is a great place to stay. Check in was a bit difficult but mainly my fault. I was very tired, was asked for my passport which the clerk took, she noted information from it, gave it back and I put it away. Then she had me fill out the registration and ordered me to write my passport number and date of birth. I suggested she already had this and was informed that there are rules in Germany and that is how we do it. I'm Canadian and those would be fighting words at home but I understand I am in a different country.
Other than that the hotel is great with a good sauna open 16:00 to 22:00 and the breakfast buffet is superb! There could be in room coffee however as having to get dressed before having coffee is tough for an old guy like me
Comment from Hotel Management
Apr 12, 2024 by Jana Bellmann, Hotel Management
On behalf of the entire team, I would like to thank you very much for taking the time to give us your positive feedback and for relaxing in our sauna and enjoying our first-class breakfast. Of course I can understand that you are exhausted after such a long journey and I am pleased that everything could be sorted out on site. We will also be happy to help you find the best room category for you next time. As our rooms all have a similar layout, we have actively decided to differentiate between our categories in terms of amenities. Our superior rooms are all located on the next floor up, and our deluxe rooms and suites, for example, include a tea station and stocked minibar in addition to the coffee machine you require. I look forward to welcoming you again on your next visit to Dresden, wish you all the best and send you my best regards, on behalf of Jana Bellmann Guest Relation Coordinator
by A verified traveler
Posted Feb 16, 2024 on Expedia
Comment from Hotel Management
Mar 11, 2024 by Adrian Anger, Hotel Management
Vielen Dank für die sehr positive Bewertung Ihres Aufenthalts. Wir freuen uns, dass es Ihnen so gut gefallen hat.
by A verified traveler
Posted Jan 6, 2024 on Expedia
You can keep away from unnecessary house keeping for environmental protection reason. If you can donate the cost of house keeping, it would be better.
Comment from Hotel Management
Mar 28, 2024 by i.A. Jana Bellmann | Guest Relation Coordinator, Hotel Management
How pleasant that we were able to satisfy you in all respects and thank you very much for your good review. I am glad that you liked our "Make a green choice" program. We have actively decided to offer the drinks voucher or Accor bonus points as a thank you, so that more guests use our program as an incentive and thus contribute to protecting the environment. As a hotel, we also make donations independently of this program, for example just last week to the Lacrima Foundation for bereavement counseling for children & adolescents.Please feel free to drop by again on your next visit to Dresden - if you have any questions or requests, our team will be happy to help you at any time and sends our best regards,
by A verified traveler
Posted Oct 10, 2023 on Hotels
Comment from Hotel Management
Oct 17, 2023 by VF, Hotel Management
Guten Tag, vielen Dank für Ihre fantastische Bewertung. Es freut mich zu sehen, dass Sie zu 100 % zufrieden waren. Ich hoffe, Sie bald wieder bei uns begrüßen zu dürfen. Falls Sie noch etwas auf dem Herzen haben sollten, so zögern Sie nicht Kontakt aufzunehmen. Freundliche Grüße – Vivien Fenz, Social Media & Guest Relation Coordinator
by A verified traveler
Posted Oct 6, 2023 on Hotels
Comment from Hotel Management
Oct 17, 2023 by VF, Hotel Management
Guten Tag, vielen Dank für Ihre Bewertung. Es freut mich zu sehen, dass Sie zufrieden waren. Ich hoffe, Sie bald wieder bei uns begrüßen zu dürfen. Falls Sie noch etwas auf dem Herzen haben sollten, so zögern Sie nicht Kontakt aufzunehmen. Freundliche Grüße – Vivien Fenz, Social Media & Guest Relation Coordinator
by A verified traveler
Posted Aug 21, 2023 on Expedia
Great location, with lots of vegetarian-friendly restaurants within 50m—guests should go to any of them rather than the hotel restaurant. Room design sacrificed function to make the room seem bigger than it was—a giant mirror where the tv should be, and a glass box for a shower stall. The tiny room with the toilet, the open sink area, and the shower all had bright lights on a single switch. Room was an ok size, so seemed pointlessly difficult.
Comment from Hotel Management
Aug 23, 2023 by VF, Hotel Management
Good evening, thank you for your review. It is a pity that you did not give us any more specific reasons why our restaurant did not convince you, we would have liked to discuss your feedback with our team. The architectural solution of the sanitary area was deliberately chosen to make the rooms appear larger and more transparent, as you have correctly recognised. I can assure you that our room sizes correspond to the German 4-star standard. Nevertheless, your feelings are also understandable to me. Perhaps our double-sized Junior Suite with a separate TV, bathroom area, shower and bathtub is something for your next visit to Dresden? Kind regards – Vivien Fenz, Social Media & Guest Relation Coordinator
by A verified traveler
Posted May 31, 2023 on Expedia
Old small creepy room, huge disappointment
Comment from Hotel Management
Jun 27, 2023 by Anne-Sophie Becker, Hotel Management
Thank you for taking the time to rate our hotel. We are sorry that your room was not to your liking. Perhaps you will give us the opportunity to show you that we can do better when you stay with us again. If you have something on your mind, please feel free to contact us again directly with your feedback. We are looking forward to it. Best regards.
by A verified traveler
Posted May 17, 2023 on Expedia
Right in the heart of Dresden and a 3 minute walk to the train station.
Comment from Hotel Management
May 31, 2023 by Anne-Sophie Becker, Hotel Management
Thank you very much indeed for your kind review. It reflects our attitude to provide an outstanding service to our highly valued customers. We look forward to welcoming you again during your next trip to Dresden.
