评分基于 972 条真实点评
4.7 客房清洁度
4.6 服务和员工
4.5 客房舒适度
4.6 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2023年9月22日 发布在：Hotels
酒店管理层的评论
2023年9月30日，回复：酒店管理层 Antonio Ostuni Director of Operations
Dear Valued Guest, I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.We are delighted to welcome you back with us. Sincerely,Antonio OstuniDirector of Operations Sofitel Dubai The Palm!
用户：真实旅客
发布日期：2022年9月24日 发布在：Hotels
酒店管理层的评论
2022年10月10日，回复：酒店管理层 Hind El Kadiri Guest Experience Manager
Dear Valued Guest,We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm.It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one.Sincerely,Hind El KadiriGuest Experience ManagerSofitel Dubai The Palm
用户：真实旅客
发布日期：2019年12月29日 发布在：Hotels
酒店管理层的评论
2020年1月23日，回复：酒店管理层 Guest Relations Team
Dear Guest,
Thank you for giving us excellent feedback. We are extremely happy to learn that you have enjoyed all of our facilities and the services provided.
We look forward to welcoming you back in Sofitel Dubai The Palm.
Sincerely,
Guest Relations Team Sofitel Dubai The Palm
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
* Schönes Hotel
* Wunderbare Aussicht (Meer oder Palme )
* Große, saubere Zimmer
* Außerordentlich nettes Personal
- Preise für Getränke übertrieben teuer!
- Wasser zum Abendessen wäre angebracht
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
Das Personal, die Sauberkeit alles hat uns sehr gut gefallen.
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Rosebella Abraham
Dear Valued Guest, Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
用户：真实旅客
发布日期：2024年5月25日 发布在：Expedia
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Rosebella Abraham
Dear Valued Guest, Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
用户：真实旅客
发布日期：2024年5月22日 发布在：Expedia
酒店管理层的评论
2024年5月23日，回复：酒店管理层 Rosebella Abraham
Dear Valued Guest,Thank you for taking the time to share your valuable feedback.As we look at each and every feedback for the source of improvement, we concluded from your rating that there are some aspects that hampered your stay and we truly apologize for your dissatisfactory experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.Kind Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!
用户：真实旅客
发布日期：2024年5月21日 发布在：Expedia
Struttura fantastica in tutto, spiaggia ristoranti, camere e servizio!!!
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Rosebella Abraham
Dear Valued Guest, Greetings from Sofitel Dubai The Palm!We are grateful for your compliments on the service delivered by our "Heartists" Looking forward to welcoming you soon. Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
用户：真实旅客
发布日期：2024年5月20日 发布在：Expedia
Amazing place.
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Rosebella Abraham
Dear Valued Guest, At the onset, thank you for giving us another opportunity to serve you and for taking the time to share your kind words.I am delighted to know that our Ambassadors were able to make your experience with us a memorable one and have relayed your compliments to the team.At Sofitel Sofitel Dubai The Palm, we are committed towards curating exceptional experiences that exceed expectations and positive feedback such as yours drives us further towards this promise.Thank you once again and we do hope to welcome you back soon.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
用户：真实旅客
发布日期：2024年5月18日 发布在：Expedia
Couldn’t check into room till late in afternoon on arrival and as soon as it was 12pm next day they immediately called me to check out! So hardly any time to enjoy my one night stay. Had dinner at steak restaurant and food was cold and had to send back ! Was a shame won’t be staying there again it was not like this when it first opened but seems like has gone down hill unfortunately.
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Rosebella Abraham
Dear Valued Guest,Thank you for taking the time to share your valuable feedback.As we look at each and every feedback for the source of improvement, we concluded from your rating that there are some aspects that hampered your stay and we truly apologize for your dissatisfactory experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.Kind Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!
